COMMERCIAL KITCHEN SERVICE TECHNICIAN
HORIZON BRADCO – A SMART CARE SOLUTIONS COMPANY
Compensation:
About the Role:
As a Service Technician, you will become a trusted advisor to your customers by consistently delivering innovative solutions to predict and prevent kitchen equipment failure, contributing to the success of thousands of restaurants, hotels, hospitals and other commercial customers.
What Will Your Day Look Like:
- Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
- Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics
- Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment
- Communicate with manufacturers as needed to help with diagnoses and parts identification
- Consult with the Technical Assistance Group for technical support while onsite
- Install all parts ordered for the customer in a timely and professional manner and in line with company policy
- Promote and recommend other services provided by Smart Care to customers when needed
- Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory
- Follow safe work practices and accident prevention procedures
- Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory
- Maintain productivity levels in accordance with company standards
Shared Success Starts Here:
- On-the-job training with available on-demand technical support, along with professional CFESA certifications and advancement opportunities.
- Company service vehicle, fuel card, tablet, and cell phone provided for business use.
- Market-leading benefits program, including 401(k) and paid time off.
- Take charge of your career through growth opportunities, including advanced technician and management positions.
Qualifications:
- High school diploma or GED required.
- 2+ years of experience servicing commercial foodservice, refrigeration, HVAC, or related equipment preferred.
- EPA Section 608 Certification required for technicians handling refrigerants.
- Must possess or be able to obtain any Rhode Island-required trade licenses or registrations applicable to the work being performed.
- Working knowledge of electrical, mechanical, refrigeration, gas, and plumbing systems.
- Ability to read and interpret wiring diagrams, schematics, and technical manuals.
- Valid state issued Real Id driver's license with an acceptable driving record.
- Strong troubleshooting, customer service, and communication skills.
- Ability to work independently and manage service calls efficiently.
- Basic computer and mobile device proficiency for work order documentation and communication.
Preferred Qualifications:
- Rhode Island Refrigeration Journeyperson or equivalent trade license.
- Experience servicing commercial kitchen equipment, ice machines, coffee equipment, or refrigeration systems.
- Factory-authorized equipment certifications.
- Experience using digital service management and dispatch systems.
Physical Requirements:
- Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds
- Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid, or freezing conditions
- Ability to work on ladders, roofs, and other high places
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.
