Commercial Solutions and Pricing Architect

Accountabilities:

Commercial Strategy and Pricing: Partner with Sales and Operations to develop and implement commercial and pricing strategies, ensuring solution teams remain aligned with business objectives, profitability targets, and departmental priorities.
Cost Optimization and Savings: Identify sourcing opportunities that maximize commercial value, reduce operating costs, and strengthen competitiveness. Quantify, track, and document savings while maintaining appropriate commercial and contractual protections.
Bid and Tender Management: Lead complex and strategic bids from initial opportunity assessment through proposal submission and contract signing, applying structured project management methodologies to meet customer deadlines and business requirements.
Solution Design and Commercial Feasibility: Develop solution scopes, objectives, resource estimates, and pricing models. Validate supplier costs, assess operational processes, review solution designs, and ensure proposals are technically deliverable and commercially sustainable.
Supplier and Contract Management: Support contract negotiations and administration, strengthen supplier relationships, and manage sourcing strategies, supplier performance, and commercial terms to minimize business risks.
Cross-Functional Team Leadership: Coordinate virtual bid teams comprising Sales, Operations, Subject Matter Experts, Procurement, Service Management, and other stakeholders. Allocate responsibilities, provide clear direction, and ensure timely delivery of high-quality contributions.
Customer Engagement: Collaborate with business developers and account managers to understand customer requirements, participate in customer meetings, develop compelling value propositions, and maintain alignment throughout the sales and contracting process.
Proposal Development and Quality Assurance: Establish clear win themes and ensure consistency across bid responses, customer presentations, tender documentation, and post-submission materials. Oversee final publication to ensure proposals meet or exceed customer expectations.
Commercial Risk and Governance: Identify, evaluate, and mitigate pricing, contractual, international trading, import, and legal risks. Ensure compliance with financial and commercial governance requirements and maintain appropriate documentation of approvals.
Strategic Opportunity Management: Support major opportunities requiring advanced bid and engagement management, including those escalated through formal sales pursuit reviews. Ensure the appropriate resources and expertise are available to develop competitive solutions.
Performance Analysis and Continuous Improvement: Conduct win/loss reviews, analyze commercial outcomes, and provide recommendations to senior management to improve bid effectiveness, supplier performance, pricing strategies, and future win rates.
International Solution Delivery: Coordinate complex service solutions involving multiple countries and external partners, including IT outsourcing, hardware deployment, service transitions, global audits, logistics, procurement, and stock management.
Requirements:
Demonstrated experience in the IT field services industry, particularly in hardware break-fix and remedial services, IT outsourcing, desktop and hardware deployment, or related technology service environments.
Strong experience in commercial solution development, pricing strategy, bid management, tender preparation, customer account management, service management, supplier management, project management, and service transition.
Proven ability to manage complex bids and multiple opportunities simultaneously, coordinating cross-functional teams in matrix-managed organizations.
Experience with transition solutions, logistics, procurement, inventory or stock management, global audits, and service delivery across multiple countries and external partners.
Strong commercial acumen, including cost modeling, resource estimation, supplier cost analysis, contract administration, pricing risk assessment, and financial governance.
Excellent negotiation and influencing skills, with the ability to build consensus, manage competing priorities, resolve conflicts, and achieve commercially beneficial outcomes without relying on hierarchical authority.
Demonstrated supplier relationship management capabilities, including the ability to improve supplier performance, optimize costs, and establish effective collaborative working practices.
Strategic and analytical thinking skills, with the ability to evaluate market trends, understand technology developments, identify critical success factors, and translate business priorities into actionable commercial strategies.
Strong project and bid management capabilities, including the ability to establish clear timelines, coordinate resources, manage dependencies, and deliver high-quality proposals within demanding deadlines.
Excellent written and verbal communication skills, with the ability to prepare persuasive commercial documentation, develop customer presentations, and adapt communication to different audiences and stakeholder levels.
Experience working successfully in complex, multicultural, international, and matrix-managed organizations, with the ability to collaborate across business functions and geographic regions.
A consultative approach, strong relationship-building skills, and a customer-focused mindset, combined with the ability to manage internal stakeholders, customers, suppliers, and external partners effectively.
Proficiency in Microsoft Office applications and a sound understanding of the technologies, products, services, and market developments relevant to IT field services.
A results-driven mindset, strong organizational skills, and the ability to delegate responsibilities effectively while maintaining accountability for commercial outcomes.
Benefits:
Fully remote working: Work remotely from India, offering flexibility in managing your professional responsibilities.
Full-time opportunity: Join a global IT services environment with exposure to complex commercial and technology-led business opportunities.
International collaboration: Work with customers, suppliers, and cross-functional teams across multiple countries and markets.
Strategic business impact: Influence pricing decisions, commercial strategies, sourcing efficiency, and the profitability of major IT service opportunities.
Professional development: Expand your expertise in commercial architecture, bid leadership, supplier management, contract negotiations, and international service delivery.
Cross-functional exposure: Collaborate with Sales, Operations, Procurement, Service Management, and technical specialists to develop integrated customer solutions.
Continuous improvement: Contribute to strategic initiatives focused on cost optimization, operational efficiency, supplier performance, and stronger commercial outcomes.
Diverse and inclusive environment: Work in a setting that values different backgrounds, perspectives, collaboration, and equal employment opportunities.