Commercial Vehicle Recovery Specialist (Tow Truck)

Key Responsibilities

Vehicle Recovery and Transportation

• Operate a commercial recovery vehicle in urban areas, on motorways, and around active traffic.

• Respond to disabled or immobilised fleet vehicles requiring transport or roadside recovery.

• Position the recovery vehicle safely while maintaining awareness of traffic, pedestrians, passengers, and emergency personnel.

• Secure, load, transport, and unload vehicles using equipment such as:

  • Winches.

  • Wheel-lift systems.

  • Flatbed or rollback platforms.

  • Dollies.

  • Chains, straps, and tie-down equipment.

  • Transport vehicles from roads, hard shoulders, parking areas, or incident scenes to approved service locations.

  • Protect sensors, exterior panels, underbody components, batteries, and other sensitive systems during recovery.

  • Follow vehicle-specific loading and handling instructions.

  • Conduct pre-use and post-use inspections of towing and recovery equipment.

  • Report equipment defects, vehicle damage, and operational concerns immediately.

  Roadside Safety and Incident Support

  • Establish a safe working area using warning lights, cones, and appropriate vehicle positioning.

  • Minimise risks to road users and reduce unnecessary disruption to traffic.

  • Coordinate with dispatch teams, field responders, operations leadership, emergency services, and public authorities.

  • Support recovery activity at collision scenes and other high-risk locations.

  • Capture required photographs, notes, vehicle details, and recovery documentation.

  • Communicate progress, delays, hazards, and completion status to the relevant operational teams.

  General Fleet Support

  • Assist with basic vehicle troubleshooting when it can be completed safely.

  • Support other field response activities when towing is not immediately required.

  • Provide operational feedback regarding recovery procedures, equipment, and vehicle accessibility.

  • Follow all applicable transport regulations, internal procedures, and manufacturer handling instructions.

Candidate Requirements

• Valid driving licence appropriate for operating commercial recovery vehicles under local regulations.

• Commercial driving qualification or equivalent is strongly preferred where required for medium-duty or heavy recovery vehicles.

• At least one year of professional towing, roadside recovery, or commercial driving experience.

• Acceptable driving record and ability to complete legally required screening.

• Ability to pass medical, fitness-for-duty, substance, or alcohol testing where required by local law.

• Experience operating recovery equipment in traffic, at night, and during adverse weather conditions.

• Availability for flexible shifts, including nights, weekends, and public holidays.

• Ability to work outdoors for extended periods.

• Physical ability to lift, pull, carry, and position recovery equipment.

Required Skills

Recovery Equipment and Vehicle Handling

• Demonstrated experience operating commercial tow or recovery vehicles.

• Safe use of winches, loading platforms, wheel-lifts, dollies, chains, straps, and securing systems.

• Understanding of vehicle weight limits, balance, securement, and load distribution.

• Ability to select the correct recovery method based on vehicle position and condition.

• Basic mechanical troubleshooting skills relating to towing and recovery equipment.

Safety and Communication

• Strong awareness of roadside hazards and active-traffic risks.

• Ability to follow detailed recovery instructions and safety procedures.

• Sound judgement in dynamic and high-pressure environments.

• Clear communication with field teams, dispatch personnel, emergency responders, and public authorities.

• Accurate incident reporting and documentation.

• Dependable, safety-focused, and capable of working independently.