Inside the Role
This position is responsible for supervising and leading the Portland Aftermarket Product Launch team. This team is responsible for ensure part readiness, serviceability, and documenting the Engineering direction for all Series and PAR projects. This includes supersession management, introduction of new technologies and supporting service needs, project reporting, and major project initial PDC stock management.
Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
We Take Care of Our Team
• Typically requires a Bachelors Degree
• Typically requires 5-7 years of relevant experience or 8 years of relevant experience in lieu of degree
• Decision maker for daily activities that are guided by policy, procedures, and business plans with oversight from manager
• Demonstrates understanding and application of procedures and concepts related to job field as well as basic knowledge of other related work areas
• Coordinates the resources of team and set daily priorities to meet operational objectives
• Primarily supervises the work of entry and intermediate level professional individual contributors or large numbers of shop floor employees in operations, manufacturing, and/or logistics
• Interprets and administers policies, processes, and procedures
• Strong interpersonal skills including the ability to use tact and diplomacy to exchange information, handle sensitive issues, and translate, simplify, and clarify information for employees
• Responsible for staffing decisions such as hiring, firing, rewarding, training, and developing employees
What You Drive at DTNA
- Supervise a team which analyzes engineering change notices and determines service documentation data requirements.
- Identify the need for service related parts (i.e. assemblies, sets, kits, etc.).
- Work closely with Parts Catalog Team, New Material Load, Purchasing, Pricing, Supplier Management, Service, Material Planning, Warranty, Program Management, Engineering, Global Service Parts (Daimler Germany) and others to ensure appropriate service parts support.
- Support new product introductions through engagement and leadership regarding new parts to be stocked at the PDC and dealer recommended and/or required stocking levels.
- Ensure proper interpretation of Engineering data interchangeability and effectively; and how it affects service.
- Work with cross functional teams and apply TOS principles to continually improve systems and processes.
- Support cross-functional collaboration in continuous improvement activities focused on providing the best customer experience (CX) possible.
- Develop data quality metrics and performance criteria related to documentation quality, throughput, and rework.
- Ensure Engineering changes impacting production are documented for clear Aftermarket serviceability.
- Escalate off-track project deliverables via appropriate channels and committees.
- Report project status updates via Aftermarket Supply Chain, Aftermarket Product Project Committee, and Aftermarket Launch Readiness forums.
- Maintain Aftermarket parts status integrity including Activations, Deactivations, Supersessions, and End Of Life (EOL) designations to ensure segregation of Active and Inactive parts in Paragon.
- Manage and Maintain Aftermarket Franchise Codes in Paragon to ensure Aftermarket Parts are made available for ordering to only the appropriate dealer groups
Knowledge You Should Bring
- Bachelor’s degree with 5-7 years of relevant experience or 8+ years of relevant experience in lieu of a degree.
- 2+ years of demonstrated experience leading and developing employees in a manufacturing, engineering, supply chain, aftermarket, or related environment.
- Decision maker for daily activities that are guided by policy, procedures, and business plans with oversight from manager.
- Demonstrates understanding and application of procedures and concepts related to job field as well as basic knowledge of other related work areas.
- Coordinates the resources of team and set daily priorities to meet operational objectives.
- Primarily supervises the work of entry and intermediate level professional individual contributors or large numbers of shop floor employees in operations, manufacturing, and/or logistics.
- Interprets and administers policies, processes, and procedures.
- Strong interpersonal skills including the ability to use tact and diplomacy to exchange information, handle sensitive issues, and translate, simplify, and clarify information for employees.
- Responsible for staffing decisions such as hiring, firing, rewarding, training, and developing employees
- Experience supporting engineering change processes, service parts operations, or product lifecycle management activities.
- Strong analytical and problem-solving skills with the ability to interpret technical and operational data and make sound business decisions.
- Proven ability to collaborate effectively across cross-functional teams and influence outcomes with diverse stakeholders.
- Strong communication, project management, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
Exceptional Candidates Might Have
- Prior experience in Engineering, Supply Chain, and/or Manufacturing environment is preferred
- Proven PC skills using MS Office Suite. Including advanced Excel abilities: Pivot Tables, Visual Basic Macros
- Experience and working knowledge with SQL, Tableau, Alteryx, PowerBI, SmartSheet, Snowflake and DTNA used Database including HANA tables
- DTNA IMS and Paragon systems.
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
Portland, OR US. Relocation assistance is not available for this position.
Schedule Type:
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.
At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.
That is what we are working toward - for all who keep the world moving.
Additional Information
- This position is not open for Visa sponsorship or to existing Visa holders
- Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
- Final candidate must successfully complete a criminal background check
- Final candidate may be required to successfully complete a pre-employment drug screen
- Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
- EEO - Disabled/Veterans
Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.
