Communications & Adoptions Specialist

Accountabilities:

Communication Strategy: Develop, coordinate, and schedule release communications in alignment with established release calendars, ensuring consistent and timely information reaches clinical users.
User Adoption and Engagement: Manage and maintain user adoption portals and MED365/Microsoft Teams communication channels, keeping content relevant, accurate, and accessible.
System Notifications: Prepare and distribute scheduled downtime announcements, urgent service notifications, and other operational communications within established deadlines.
Documentation and Compliance: Maintain accurate communication records and documentation to support audit requirements, reporting, and compliance standards.
Survey Development and Administration: Design, develop, distribute, and administer user surveys to evaluate satisfaction, measure confidence in services, and assess overall user engagement.
Data Analysis and Improvement: Analyze survey responses and user feedback to identify adoption challenges, highlight improvement opportunities, and support more effective communication strategies.
Targeted Communication Campaigns: Create and deliver tailored communication campaigns using approved product guidance and resources, ensuring clinical accuracy through appropriate stakeholder review and validation.
Cross-Functional Collaboration: Work with relevant technical, clinical, and program stakeholders to ensure communications reflect system changes, operational priorities, and user requirements.
Requirements:
Professional Experience: At least 3 years of experience in communications, change management, user engagement, or a related discipline within an IT or healthcare environment.
Content Management: Demonstrated experience managing, creating, and maintaining content using SharePoint and MED365 platforms.
Communication Skills: Excellent written and verbal communication abilities, with the capacity to translate technical information into clear, accessible, and engaging messages.
Survey Expertise: Practical experience developing, administering, and analyzing user surveys to measure satisfaction, engagement, and service effectiveness.
Change Management: Understanding of user adoption principles and communication practices that support technology implementations, system releases, and organizational changes.
Attention to Detail: Strong organizational skills and the ability to manage multiple communication activities, deadlines, and documentation requirements accurately.
Analytical Abilities: Ability to interpret user feedback and survey results and translate findings into actionable recommendations.
Collaboration: Strong interpersonal skills and the ability to work effectively with technical teams, clinical stakeholders, and cross-functional partners.
Security Clearance: Must meet eligibility requirements for a Tier 3 background investigation and Public Trust clearance.
Benefits:
Competitive Retirement Plan: 401(k) with a 100% company match on contributions up to 6%.
Comprehensive Healthcare: Medical, dental, and vision insurance coverage.
Insurance Protection: Life insurance and disability coverage.
Paid Time Off: Generous PTO allowance and company-paid holidays.
Professional Development: Company-supported professional certifications aligned with program requirements.
Career Growth: Opportunities for continuous learning, professional development, and career advancement.
Remote Work Support: Home-office equipment and resources to facilitate effective remote working.
Wellness Benefits: Fitness and wellness reimbursement.
Compensation Convenience: Weekly pay schedule.
Team Culture: Collaborative working environment and regular team events.
Meaningful Work: Opportunity to contribute to technology solutions and services supporting important federal missions.