Communications and Social Media Manager

Accountabilities

• Develop engaging, accessible social media copy and communications materials that explain products, features, and initiatives clearly and without unnecessary jargon.

• Manage social media mentions, online communities, and audience interactions across platforms such as X, Facebook, Reddit, LinkedIn, Instagram, TikTok, Threads, and Bluesky.

• Plan and coordinate proactive announcements, product launches, and communications campaigns across press, social media, and community channels.

• Manage incoming press requests, pitch relevant stories to journalists, and build and maintain strong media relationships.

• Lead social media and communications projects from initial scoping and planning through execution, performance evaluation, and post-project reviews.

• Develop and maintain content calendars, coordinate approval workflows, and manage multiple campaigns simultaneously in collaboration with cross-functional stakeholders.

• Track and analyze social and earned media performance, including reach, engagement, sentiment, and campaign impact.

• Prepare regular performance reports with actionable insights, recommendations, and opportunities to improve future communications.

• Monitor online culture and emerging conversations, using sound judgment to determine when and how to engage.

• Coordinate with product, design, legal, support, and leadership teams to ensure communications are accurate, timely, and aligned with broader objectives.

Requirements:

• At least six years of professional experience in communications, including public relations and social media management, ideally within the technology sector.

• Excellent writing and editing skills, with the ability to communicate complex products and concepts in a clear, concise, and engaging way.

• Hands-on experience developing social media content and managing communities across multiple platforms, including X, Facebook, Reddit, LinkedIn, Instagram, TikTok, Threads, and Bluesky.

• Proven experience in media relations, including pitching journalists, responding to press inquiries, and developing relationships with media contacts.

• Strong analytical skills and experience measuring social media and earned media performance, interpreting engagement and sentiment data, and evaluating campaign effectiveness.

• Ability to translate performance data into clear reports, strategic insights, and practical recommendations.

• Deep understanding of online culture, digital communities, and audience behavior, with sound judgment in managing public conversations.

• Strong project management skills, including experience coordinating multiple campaigns, content calendars, deadlines, and approval processes.

• Demonstrated ability to take full ownership of projects from kickoff through delivery and post-project evaluation.

• Excellent collaboration, organization, and communication skills, with the ability to work independently in a remote, cross-functional environment.

• Willingness to work an average of 40 hours per week, attend video meetings with cameras on, and travel approximately twice a year for company-wide gatherings and team retreats.

• Ability to successfully complete a background check as a condition of employment.

Benefits:

• Annual compensation: €113,750 for Europe and the rest of the world, including Brazil, under the stated regional compensation structure.

• Equity: Stock options offered as part of the compensation package.

• Remote work: Fully remote position available to eligible candidates based in Brazil.

• Flexible schedule: No fixed core working hours, with an expected full-time commitment of approximately 40 hours per week.

• Paid parental leave: Support for team members and their families.

• Home office support: Allowance for setting up a suitable workspace.

• Co-working allowance: Financial support for eligible co-working arrangements.

• Team connection: Opportunities to participate in an annual all-hands gathering and a team retreat, typically involving two trips per year of approximately four to five days each.

• Autonomy and ownership: A work environment that encourages independent decision-making, end-to-end project responsibility, and continuous improvement.

• Inclusive culture: Commitment to equal opportunities, accessibility, and a respectful working environment.

• Important healthcare note: Company-sponsored health benefits are limited to team members based in the United States and do not extend to Brazil or other international locations under the stated policy.