Communications Consultant - Product

We are recruiting a Communications Consultant - Product to join Sky’s UK Communications & Engagement team. 

The role sits within the Product Communications team, working across Connectivity (Sky Mobile and Sky Broadband), TV Products and broader product-led storytelling as required. 

This role will help deliver earned communications that showcase Sky's product innovation and value, bringing our products and propositions to life across external and internal communications. 

The Communications Consultant will support product launches, campaigns, reviews programmes, media events, and day-to-day press office activity, including responding to product issues, service outages, and customer complaints. 

The role offers the opportunity to support defined projects and develop strong relationships with journalists and teams across Sky. 

What you’ll do:  

• Help deliver external and internal communications across Sky’s product portfolio, including launches, campaigns, reviews programmes, media events and colleague communications.  

• Develop compelling product stories and high-quality communications materials, including press releases, pitches, messaging, briefings and reactive statements.  

• Pitch stories and build relationships with journalists, reviewers and other media contacts across consumer technology, national, consumer and specialist media.  

• Manage day-to-day media enquiries and support communications around product issues, service outages and customer complaints, gathering accurate information, coordinating approvals and escalating higher-risk matters appropriately.  

• Take ownership of defined projects and workstreams, collaborating with Product, Marketing, Commercial, Customer and Communications teams across Sky.  

• Monitor and evaluate media activity, using coverage, audience insights and emerging trends to identify opportunities and improve future communications. 

The role includes occasional evening and weekend on-call support as part of a wider Communications team rota. 

What you’ll bring:   

Essential criteria:   

• Experience working with a technology, telecommunications, television, streaming or consumer electronics brand. 

• Experience supporting product demonstrations, launches, media briefings or review programmes. 

• Experience supporting reactive communications around product issues, service outages, and customer complaints. 

• Familiarity with media monitoring, coverage reporting and campaign evaluation. 

• Experience contributing to internal or colleague communications.

Benefits and perks:

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:   

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema    

• Pension package with up to 9% employer contribution  

• Private healthcare with mental health support   

• Aviva Digital GP and dental insurance   

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect   

• Sharesave and Tech schemes   

• A range of Sky VIP rewards and experiences  

How you’ll work:

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.  

Your office base:

Osterley

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.  

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles. 

Who we are:

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. 

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.  

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.   

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. 

To find out more about working with us, search #LifeAtSky on social media.