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San Francisco, California, United States
Onsite
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Action Property Management, the leader in community management, is seeking a full-time Community Administrative Coordinator to join our team at our luxury association, The Infinity, located in San Francisco.
Schedule: Monday- Friday; 9:00 AM - 5:30 PM (Weekends as Needed)
Compensation: $29.00- $30.00 Per Hour (Depending on Experience) + Annual Bonus
Reception & Communication
Serve as the primary point of contact for residents, vendors, and guests via phone, email, and in-person inquiries.
Monitor and manage core inboxes.
Answer and route calls and assist with general questions, requests, or direct inquiries to the appropriate team member.
Create and distribute communications, including weekly newsletters, elevator announcements, resident signage, and special notices using platforms such as Canva and Constant Contact.
Resident Relations & Services
Provide ongoing resident support.
Maintain a resident calendar and curate a recommended vendor list for resident use.
New Resident Onboarding and Experiences
Perform new resident orientation for every new resident.
Create and curate welcome materials and packages for new owners and tenants.
Oversee move-ins and move-outs for new residents from start to end.
Amenity & Facility Management
Process and manage amenity reservations.
Oversee bike and storage rentals, track fobs and transponders, and update vehicle registrations not linked to moves.
Event Management
Plan, execute, host, and attend resident events and activities throughout the year.
Set up and maintain a schedule of recurring resident events.
Organize holiday décor in lobbies and courtyard for the holiday season.
Manage the resident events budget, with the assistance of the AGM or Front Desk Manager.
Maintain accurate office and building records for all 655 units, both digital and hard copy.
Process and track Check Request Forms and handle Accounting Processing as needed.
Assist with Architectural Change Committee (ACC) Applications.
Maintain, audit, and organize files for accuracy and accessibility.
Generate and follow up on Work Orders as necessary.
Office & Team Support
Maintain office organization, cleanliness, and supply inventory; order items for the Front Desk, Engineering, and Management, including coffee, water, and resident supplies.
Ensure all homeowner supplies are in stock and priced appropriately.
Support special projects and operational initiatives assigned.
