Want to know if this job is worth applying to?
Philadelphia, Pennsylvania, United States
Hybrid
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Company: Oak Street Health
Title: Community Health Worker
Location: 2310 S Christopher Columbus Blvd., Philadelphia, PA 19148
**Now offering a $1,500 Sign-On Bonus!**
Role Description:
At Oak Street Health, the Community Health Worker (CHW) is the vital link between our patients, their community, and the healthcare system. You are more than a liaison; you are a trusted advocate who meets patients where they are - literally and figuratively - to dismantle the social and physical barriers to wellness. By promoting health literacy, increasing access to resources, and reaching out to patients both in-person and by phone for frequent touchpoints, the CHW helps pave the way for patients to live healthier lives.
Working in close partnership with the Medical Social Worker (MSW) and interdisciplinary clinical teams, you will navigate the complexities of housing, food security, and transportation to ensure our patients can focus on their health. This role requires high levels of adaptability, problem-solving skills, strong communication, deep empathy, and logistic planning. Successful candidates have an intimate knowledge of their local community, and a passion to improve the overall quality of patient lives.
Check out this pamphlet for a sneak peek into the life of an Oak Street Community Health Worker!
Core Responsibilities:
Connect patients and help with applications to eligible state benefits and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.
Facilitate communication between all identified parties involved in patients’ care as needed (e.g., family members, caregivers, medical providers, community-based organizations)
Meet with patients in patient-centered and patient-preferred locations (e.g., Oak Street Health center, patient’s home, external medical provider facility, community setting). CHWs should expect to spend 50% of their time outside of the clinic.
Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and resource partners to coordinate patient needs
Manage patient referrals defined by the care team & collaborate with the Medical Social Worker (MSW) on action plans
Encourage patients to meet health goals set by the care team and celebrate achievements to improve patients’ self-efficacy and quality of life.
Drive engagement with high risk individuals (e.g., completed specialty appointments, adherence to Post Discharge Visits) may include accompaniment to appointments
Participate in interdisciplinary team meetings to ensure communication and support care team decision-making.
Document interactions with patients in electronic medical record (EPIC) in a timely manner, while maintaining HIPAA standards and confidentiality of protected health information.
Manage time efficiently by setting priorities effectively. Must be able to work independently successfully while also collaborating with our care team.
Other duties as assigned
What we’re looking for:
Required:
Minimum of 1 year of experience in a case management type position, either in healthcare, community-based role, or social service environment.
Must be willing to travel locally. Note: CHWs should expect to spend 50% of their time traveling and meeting with patients and their caregivers outside of the clinic (homes, bedsides, etc.).
Strong oral and written communication skills.
Ability to manage multiple priorities in a fast-paced environment
Dedication to serving the community and building meaningful relationships
Proficient computer skills (i.e. Windows, GSuite, Microsoft, etc.)
US work authorization
Strongly Preferred:
Community Health Worker certification or Associates or Bachelors in a related field
Experience working on multidisciplinary teams with organizations, agencies, patients, and community members
Expertise of local community resources, including access and benefits for patient needs
Preferred:
Fluency in another language is not required, but is a plus when it comes to connecting with our diverse patient communities.
Experience utilizing electronic medical record systems
A problem-solving orientation and a flexible, positive attitude.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$18.50 - $38.82This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
