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Job Description: Community Manager I
Overview:
The Community Manager is responsible for ensuring the day-to-day onsite operations run smoothly while being empowered to make decisions and lead their team to success. This position is responsible for the overall performance of the community – both financially and aesthetically. The community manager must prioritize responsibilities in a fast-paced, dynamic environment while maintaining a consistent commitment to an excellent customer experience.
Duties/Responsibilities
- Be an active partner in marketing efforts, including outreach, preferred employer programs, networking, and social media campaigns.
- Develop the team’s sales skills and techniques to lease apartment homes through knowledge of market conditions, competitors, amenities, floorplans, and availability. Consistent, in-person comp shopping and market surveys required.
- Review, approve and oversee all administrative tasks, including Pos, petty cash, applications, move-ins, delinquency, lease renewals, move-outs/ FMOs, notices, and eviction processes.
- Oversee, help execute, and attend resident events to aid in retention, positive reviews, and occupancy goals.
- Provide concierge-level customer service to clients, customers, vendors, and coworkers; follow up and follow through in a timely manner.
- Demonstrate positive conflict resolution, being respectful and professional at all times.
- Obtain bids, participate in annual budget creation and month-end financial duties. Manage budget to maximize income, while reducing expenses.
- Forecast, hire, train, develop, coach, set goals/ expectations, and provide supervision, empowerment, support, feedback, and discipline to staff.
- Oversee the activities of the maintenance staff and vendors in partnership with maintenance supervisor.
- Monitor daily property performance, income, expense, occupancy, etc. in accordance with budget and company standards.
- Comply, and oversee that staff comply with federal, state, and local Landlord/Tenant laws, fair housing regulations, company policy, and procedure.
- Perform routine property walks and inspections to ensure a safe, aesthetically pleasing, and comfortable environment for residents, visitors, and staff.
- Comply with all company policy, while demonstrating IDM’s Core Values.
Skills/Abilities:
- 3-5 years relevant property management experience required, preferably conventional.
- Excellent interpersonal, motivational, time management, and leadership skills.
- Team player, willing to go the extra mile to provide concierge-level customer service.
- Effective communicator, both written and verbal.
- Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder.
- Well-versed in property management software and technologically savvy.
- Understanding of preventative and ongoing property maintenance.
Physical Requirements:
- Prolonged periods of sitting, standing, and walking
- Must be able to lift up to 15 pounds
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