Community Resource Coordinator III

Position Purpose: Works with care management team on community resource connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and works with the care team to identify member community support and provide health education as appropriate.

Key Details: This is a remote position with approximately 10% travel. Applicants must reside in the state of Ohio (OH). The ideal candidate will have experience in motivational interviewing, case management, and employment resource navigation. Candidates should be computer savvy, proficient in Microsoft Office applications, and possess excellent communication and customer service skills. Strong assessment abilities, attention to detail, organization, and time management skills are also essential.The work schedule is Monday through Friday, 8:00 AM to 4:30 PM, with a 30-minute lunch break, totaling 40 hours per week.

• Provides ongoing support to members to connect them to known community and care resources in a cost-effective manner
• Supports the coordination of community outreach resources available to members and promotes awareness of care/services
• Serves as experienced support for members on community and care resource inquiries and opportunities available to members
• Utilizes in-depth knowledge of community resource connection activities and resource opportunities
• Supports member related correspondence and educational materials to assist in the facilitation of a successful community connection
• Works with care management team on escalating community resource requests and inquiries to management and identifying member community support
• Documents and maintains community resources to ensure standards of practice and policies are in accordance with health plan requirements
• Provides support to the clinical team of nurses and social workers with activities including, but not limited to outreach, community education, evidence-based guidance, and member support
• Conduct non-clinical general health assessments in order to refer members to appropriate services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization
• Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization
• Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach
• May make visits to individual homes and/or community organizations
• Working Knowledge of Social Determinants of Health (SDOH) barriers
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a High School diploma or GED
Requires 2 - 4 years of related experience

Pay Range: $20.39 - $34.71 per hour

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
 

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act