Job Description:
Join the Trojan Family: USC Department of Public Safety (DPS)
Title: Community Service Field Training Officer
About the Department
Team: DPS, one of the largest campus public safety departments in the United States and employs over 300 full time personnel.
What we do: We share in the university’s ONE USC Safety Vision of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the experiences and needs of all USC students, faculty, staff, and neighbors throughout USC’s spheres of influence are addressed.
Learn more: Visit our DPS Website to explore our mission in depth.
Job Summary:
Provide comprehensive training and mentorship to community service officers. Design, coordinate and execute orientation programs and trainings with new staff members. Assist with in-service training for existing staff. Provide officer-trainees with coaching, direction and guidance related to skills, knowledge and good judgment required to perform daily operational activities during training period. Perform Community Service Officer functions in assigned capacity, supporting the general safety of the university community. Collaborate with others to develop, coordinate, and facilitate training programs. Provide assessments and feedback regarding officer-trainee performance.
Responsibilities Include:
- Performs Community Service Officer functions as assigned, supporting the general safety of the university community. Participates in crime prevention and public information programs. Liaises with other university departments and students as required.
- Designs, coordinates and executes training programs. Provides coaching, direction, guidance and feedback to officer trainees. Demonstrates professional standards of conduct. Assists officer-trainees with establishing job-related learning goals. Appraises officer-trainee's performance based on actual field behavior. Advises and communicates with officer trainee's immediate supervisor regarding issues, as needed. Reviews officer-trainee readiness at the conclusion of the training period.
- Observes, evaluates, and documents any training-related issues, performance deficiencies and work performance as specified in training materials. Ensures compliance with all applicable laws, policies, and safety standards. Ensures senior management and staff are informed in a timely manner of any legal, regulatory, and technology changes/updates which may affect operations.
- Encourages a workplace culture where all employees are valued, value others and have the opportunity to contribute through their ideas, words and actions, in accordance with the USC Code of Ethics.
- Coordinates operational activities. Documents training progress (e.g., tracking training competencies for auditing purposes). Assesses effectiveness of training program. Prepares reports for supervisory staff reviews, as required.
Minimum Requirements:
- High School or equivalent, combined experience/education as substitute for minimum education.
- At least 2 years of related work experience.
- At least 1 year as a USC Community Service Officer.
- Valid CA Driver’s License required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.
- Valid CA BSIS Guard Card required.
- Excellent written and oral communication skills.
- Ability to read and interpret federal, state and local laws, criminal and traffic laws, city ordinances and departmental policies and procedures.
- Knowledge of city and departmental safety policies and procedures.
- Knowledge of campus geography and surrounding areas and streets.
- Knowledge of applicable procedures and regulations (e.g., parking, traffic control, security, public safety).
- Ability to maintain confidentiality.
- Ability to analyze operational issues and recommend procedural changes.
- Proven understanding of and currency with applicable federal, state and local laws and ordinances.
- In the event of an emergency, the employee holding this position is required to “report to duty” accordance with the university’s Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.
- A mandated reporter who in his or her professional capacity has knowledge of, or reasonably suspects a person who is under the age of 18 years, elderly, or a dependent adult has been the victim of abuse or neglect must report the suspected incident. The reporter must contact a designated agency immediately or as soon as practically possible by telephone or in writing within 36 hours. By virtue of the associated job duties, this position qualifies as a mandated reporter as required by state law and USC’s policy at: https://policy.usc.edu/mandated-reporters/
- By virtue of the associated job duties, this position qualifies as a Campus Security Authority as required by law and USC’s policy at: https://dps.usc.edu/alerts/clery/
Preferred Requirements:
- Associate’s degree, combined experience/education as substitute for preferred education.
- At least 3 years of related experience.
Hourly Range:
The hourly range for this position is $23.61-$28.36. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Benefits
USC’s Commitment to You: We offer an excellent package of benefits and programs including, but not limited to:
- Tuition assistance for you and your family
- Comprehensive health, dental and vision insurance options
- 403b retirement account with matching 5% contribution by USC
- 50% subsidy off Metro, LADOT, and Metrolink passes
- Explore more on the USC Employee Gateway
Minimum Requirements:
High School or equivalent, combined experience/education as substitute for minimum education.
At least 2 years of related work experience.
At least 1 year as a USC Community Service Officer.
Valid CA Driver’s License required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.
Valid CA BSIS Guard Card required.
Excellent written and oral communication skills.
Ability to read and interpret federal, state and local laws, criminal and traffic laws, city ordinances and departmental policies and procedures.
Knowledge of city and departmental safety policies and procedures.
Knowledge of campus geography and surrounding areas and streets.
Knowledge of applicable procedures and regulations (e.g., parking, traffic control, security, public safety).
Ability to maintain confidentiality.
Ability to analyze operational issues and recommend procedural changes.
Proven understanding of and currency with applicable federal, state and local laws and ordinances.
In the event of an emergency, the employee holding this position is required to “report to duty” accordance with the university’s Emergency Operations Plan and/or the employee’s department’s emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed.
A mandated reporter who in his or her professional capacity has knowledge of, or reasonably suspects a person who is under the age of 18 years, elderly, or a dependent adult has been the victim of abuse or neglect must report the suspected incident. The reporter must contact a designated agency immediately or as soon as practically possible by telephone or in writing within 36 hours. By virtue of the associated job duties, this position qualifies as a mandated reporter as required by state law and USC’s policy at: https://policy.usc.edu/mandated-reporters/
By virtue of the associated job duties, this position qualifies as a Campus Security Authority as required by law and USC’s policy at: https://dps.usc.edu/alerts/clery/
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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https://wd5.myworkday.com/usc/d/inst/1$9925/9925$156052.htmld
