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Kitchener, Ontario, Canada
Remote only
The opportunity
ServiceTitan powers the businesses that keep the world running. Our compensation function is rebuilding for what comes next, and that requires someone who builds things, not just someone who knows comp.
This role exists because our internal partners (HRBPs, TA, Finance, HROps) don't have great tools. They reach us directly for answers that should live in a system. They use workarounds where workflows should exist. They wait on us when they should be moving independently. The job isn't to answer those questions faster. It's to make them unnecessary.
You've built things in your career: a tool that replaced a recurring ask, a process that made a partner team self-sufficient, a workflow that eliminated a class of questions. You've also done the comp work: pricing roles, navigating complex offers, earning credibility with skeptical partners in the first five minutes of a conversation. This role is where those two things finally belong in the same seat.
This role reports to the Director, Compensation.
What you'll own
Internal partner enablement
Your first six to nine months are your research phase. You'll serve as the primary comp resource for TA, Finance, PBPs, HROps, and TAOps, fielding offers, pricing requests, and unique business needs directly. Every question you field is a design requirement. Every friction point you encounter is future product backlog. You're not just answering; you're building the case for what to build next. In the near term, while self-serve systems are still being developed, this also includes data audits and system integrity checks, work that surfaces the gaps the tools need to close and ensures partners are operating from accurate information.
Tools and self-serve infrastructure
You own the compensation experience for internal partner teams, not just the consultation, but what replaces it. The offer calculator TA uses independently. The pricing tool that lets the business move without waiting on comp. The HRBP resource that handles the question that's always the same question. You own the tooling roadmap, you partner with People Technology and People Insights and Analytics to build it, and you measure success by how well partners are self-supported, not by how many requests you closed.
Intake and triage
When requests come in that cross lanes or don't have a clear owner, they land here first. You route deliberately, close the loop with the partner, and use the pattern data to identify the next thing to systematize. Intake isn't overhead. It's your best source of product intelligence.
What we're looking for
5–7 years in compensation, with meaningful time in a business-facing or partner-facing role at a high-growth or public tech company
A genuine product mindset you can demonstrate through real examples: something you identified, built, and measured that changed how people worked, not just a process you improved
Deep enough comp expertise to hold credibility with HRBPs and TA from day one: offers, benchmarking, off-cycle requests, the full range of what partners bring to comp
Active AI tool user: you can point to workflows you've built or accelerated, not just experiments you've read about
Comfort with data audits and compensation analysis: you can identify errors, validate data integrity, and surface patterns that inform what needs to be built
Strong financial acumen, comfortable building models, interpreting budget data, and partnering with Finance
Advanced Excel or Google Sheets skills; data is your native language
Workday experience, including approval workflow configuration
Formal product management experience is a plus, not a requirement
Who thrives here
You've built things before someone asked you to. You're restless about answering the same question twice, not because it's inefficient, but because it means a system that should exist doesn't yet. You think like a product manager: who is the user, what's creating friction, what does a better version look like. You hold a high bar for accuracy because you know compensation only works when people trust it. And you make the people around you better at their jobs.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
Our Commitment to Inclusion:
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
A Note on the Application & Hiring Process:
This position advertised is for an existing vacancy. We are currently seeking a qualified candidate to fill this position and will be reviewing applications on a rolling basis.
Compensation Disclosure:
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. The expected compensation for this role for candidates residing in Canada is between $122,200 CAD - $172,600 CAD. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. This position may also be eligible for a bonus.
Personal Information:
ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy
