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City of Nottingham, England, United Kingdom
Hybrid
Position: Complaints Handler
Role type: Permanent
Salary: £25,506 per annum plus monthly bonus
Hours: Full time (37.5 hours per week)
Location: Nottingham or Bedworth office, Hybrid role.
Start date: 30th of November
Interview: You must be able to attend an on-site Interview day on 16th or 21st of October.
Early applications encouraged.
Domestic & General’s purpose is to keep our customer’s world running by delivering an essential service that never lets them down. We are on an exciting journey, transforming our business in line with the Group’s Strategy outlined in an ambitious five-year plan.
We are on the lookout for skilled professionals to join our Complaints department. If you have experience working in a customer handling role, preferably with experience of working in a complaint’s environment and are looking for your next challenge, this could be your next role!
If you are passionate about providing excellent customer service and the best resolution for our customers, then we want to hear from you!
About the role
Working in our Complaints department you’ll be a key point of contact for customers with insurance and / or service-related complaints. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time.
Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly principles and FCA guidelines.
You’ll enjoy working in a fast-paced, vibrant and rewarding role alongside a brilliant and hard-working team.
Shift patterns between the following hours:
About you
As a skilled customer service/ complaints handler, ideally with experience in a regulated complaints environment, you’ll always make sure that the customer’s interest comes first whilst providing exceptional customer service. You’ll have experience in both outbound and inbound calls, as well as supporting customers, taking ownership until a resolution.
You understand the customer’s perspective and have a natural ability to build a strong rapport, ensuring their complaint is resolved in a timely manner delivering a great customer outcome.
The most successful Complaint Handlers champion the customer voice and pride themselves on customer satisfaction.
Our Complaint Handlers will preferably have:
To be eligible for this role, applicants must be able to work on a hybrid basis from our Nottingham office. As this is a Hybrid role, we’ll provide all the equipment you need to work from home, but you must have broadband access.
Training
Full induction training will be provided over 2 weeks, where you'll learn our systems, meet your new colleagues and learn what exceptional customer service means here at Domestic & General. Office attendance is mandatory during training.
Training will be Monday - Friday, 9am - 5.30pm.
How you’ll be rewarded
Due to logistical demands, we can only accept applications from mainland UK.
Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.