JOB DESCRIPTION
Job Title: Complex Director, Revenue Management
Departments: Revenue Management
Supervision Exercised: Not applicable
Supervision Received: Vice President of Revenue Management
MINIMUM REQUIREMENTS
- Minimum 5 Years hotel revenue management experience
- Minimum of 2 years of hotel revenue management experience supporting multiple properties
- Experience and exposure with Hilton, Marriott and/or Hyatt revenue management systems required
- Exceptional knowledge in Microsoft Office tools
- Strategic, Analytical, Creative capabilities
- College degree (BS/BA) preferred
JOB DUTIES
Key responsibilities of the Complex Director of Revenue Management position include:
- Support a portfolio of 2–4 hotels, depending on size and complexity
- Directly manage revenue strategy for Hilton and/or Marriott full- and select-service hotels, ensuring optimal group and transient business mix within the five-year forecast
- Monitor short-term decisions that impact occupancy, ADR, and rooms profit goals across the 53-week planning period
- Participate in daily, weekly, and monthly revenue strategy touchpoints, including RevMax, Sales Strategy Meetings, property visits, and ongoing collaborative discussions
- Analyze monthly and weekly STR reports, interpret performance changes, and apply insights to future strategy; identify trends and communicate focus areas to the corporate support team
- Develop and share best practices that benefit the broader portfolio
- Evaluate industry trends, market conditions, and economic indicators, communicating actionable insights to corporate leadership and field teams
- Collaborate with Marketing to generate demand during need periods; identify strategic e-blasts and campaigns that deliver measurable impact
- Lead the monthly forecast review process for the hotel with the goal of delivering accuracy of +/- 5%
- Support the Annual Operating Plan
- Development and execution of a strategic plan annually for the department
- Build and maintain relationships with brand partners, ownership groups, third-party distribution partners, and industry organizations (HSMAI, universities, etc.)
- Conduct displacement analysis and guide decision-making for group and transient business
- Provide high level direction on annual RFP process for corporate negotiated accounts
- Train Sales, Front Office, and Revenue teams on revenue management principles, system usage, and best practices
- Ensure optimal utilization of brand revenue management tools and technologies
In addition, the ideal candidate will meet the following requirements:
- Skilled in problem analysis, problem solving and decision making
- Aptitude to perform numerical analysis of data and formulate conclusions and solutions
- Agility in both strategic thinking and detailed execution
- Exceptional communication and listening skills across group and one-on-one settings
- A collaborative leadership style that embraces team strengths and diverse viewpoints
- The ability to identify emerging trends and leverage evolving technology to generate revenue
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
