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Birmingham, England, United Kingdom
Onsite
Complex Needs Practitioner
Location: Birmingham
Working Hours: 37 hours (full time)
Contract Type: Permanent
Salary: £27,751.12 - £29,944.50
Are you passionate about supporting young people to overcome challenges, build resilience and achieve positive change?
We’re looking for an energetic, confident and motivated Complex Needs Practitioner to join our Young People’s Team in Birmingham, supporting young people aged 17–25 who may be experiencing substance misuse, mental health difficulties and a range of other complex needs.
This is an exciting opportunity to join a dedicated team where your work can make a genuine difference to young people, helping them to build on their strengths, overcome challenges and achieve positive outcomes.
As a Complex Needs Practitioner, you will work alongside young people using a person-centred and strengths-based approach, helping them to identify their goals, reduce risk and develop the skills, confidence and resilience they need to move forward positively.
You will support young people who may be experiencing multiple risk factors alongside substance use, including those who have been affected by a parent’s substance misuse.
Working as part of the Young People’s Team, you will build trusting relationships with young people and provide a range of interventions tailored to their individual needs. You’ll work flexibly across the community and within multi-agency partnership settings, responding to referrals from a variety of services including health, social care, education and criminal justice.
Your work could include supporting young people with:
Substance misuse and reducing associated risks
Mental and emotional health
Homelessness and housing instability
Family relationships and family work
Exploitation and vulnerability
Physical health and wellbeing
Education, social care and wider support needs
Building resilience, independence and positive support networks
No two days will be the same, and you'll have the opportunity to work creatively with young people, families and partner agencies to find solutions that work for each individual.
You’ll be part of a supportive wider team, contributing to a positive, strengths-based approach to working with young people and helping to ensure they receive the right support at the right time.
We’re looking for someone who is positive, resilient and confident, with the ability to build strong and meaningful relationships with young people who may have multiple and complex needs.
You’ll be an enthusiastic self-starter who is comfortable working independently while also being a collaborative member of a wider team.
You will have proven experience within health or social care, ideally including experience of working with young people and supporting individuals experiencing mental ill health and/or substance misuse.
Most importantly, you’ll bring empathy, energy and a genuine belief in the potential of young people to make positive changes in their lives.
If you’re passionate about working with young people and want to be part of a team that makes a real difference, we’d love to hear from you.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date:
2026-11-16
