Complex/Severe Represented Litigation Adjuster - Remote (CST)

The Customer Service Expert – you will live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.   

The Investigator – you’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.   

The Effective Communicator – you will use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.   

The Negotiator – you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.  

The Problem Solver – you will utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.   

The Recorder – you will protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.  

Preferred Qualifications:

• 3+ years of experience handling represented third-party Bodily Injury claims.

• Experience managing severe, complex, and litigated Bodily Injury claims.

• Experience handling claims in Texas, Louisiana, and/or Arkansas.

• Extensive knowledge of Gross Tort Value and Risk Analysis, a plus

• Experience using NextGen, Mitchell Decision Point, and Casualty Center, a plus

• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.

• Ability to work independently and remotely, while managing time efficiently.

• Familiarity with insurance policies, coverage, and liability determination.

• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.

• Knowledge of innovative tools and platforms for effective claims evaluation.

Remote Home-Based Work:

This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available to residents of California, Washington, Alaska, Hawaii and Puerto Rico.

• Schedule: Monday-Friday, 8am-4:30pm CST.

When you work from home full time, you’ll need:

• A home office – a dedicated workspace in your residence that is private and free from distractions.

• A minimum internet bandwidth of 50 MB down/5 MB up.

• Appropriate work surface and seating.

What will Allstate provide?

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse).

• Connectivity reimbursement of $80 per month to offset some of the cost of internet.

Certificates, Licenses, Registrations:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.  

• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.  

Notice of Licensing Requirement:  

• As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.

• Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Sign-on Bonus:  

• You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.  This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. 

• Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus. 

Allstate Benefits: 

• Being a part of Allstate means you receive a benefits package from Day 1 of employment.  This includes time off, healthcare, retirement, and more.  That is why as an Allstater, you’ll enjoy a Total Rewards package that includes: 

• Competitive pay with needed support for continuous development and career advancement. 

• Flexibility in scheduling and a time off policy that helps support your work/life balance. 

• Initial and ongoing training to get you proficient in your new role. 

• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more. 

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