Compliance Program Manager

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

LEGAL, ETHICS AND COMPLIANCE

Working in close partnership, the Legal and Ethics & Compliance (E&C) teams operate as a strategic business area helping us navigate the complexities of a global business. The Legal team acts as guardians of our legal integrity, providing expert advice to protect our interests and manage risks.  Alongside them, the E&C team drives our commitment to doing business the right way by developing robust compliance frameworks, monitoring regulatory adherence, and fostering a strong culture of ethical conduct.

LONDON

Our London office is located in Old Street, London’s tech hub, and is home to a wide range of teams. Our open space is ideal for collaborative work and sharing ideas. We also have a large outdoor terrace, which is the perfect spot to have a team lunch or host events.

THE ROLE

The Compliance team is focused on ensuring regulatory compliance as well as compliance with our Code of Conduct and Company Policies.

As a Compliance Program Manager, you will serve as a subject matter expert responsible for the end-to-end management of critical compliance pillars... Your expertise will ensure that our global operations remain ethical, compliant with international and external regulations.

Please note: This is a 12m FTC role. 

WHAT YOU’LL DO:

1. Overall Program Management

• Lead the periodic review, enhancement, and localized rollout of global compliance policies and procedures to ensure alignment with evolving business needs and regulatory landscapes.
• Monitor and manage the compliance group email to ensure continuous and seamless communication.
• Review and provide operational guidance on generic compliance advice requests from across the business.
• Centrally manage compliance activities and maintain program trackers, utilizing this data to prepare and deliver periodic compliance reports for senior leadership.

2. Training and Awareness

• Raise awareness of Ethics & Compliance policies and standards amongst existing employees and lead the onboarding processes for new employees.
• Manage the global Training & Awareness (T&A) calendar, ensuring all mandatory compliance training modules and communications are appropriately and timely developed and implemented across the organization.

3. Ethics & Policy Governance

• Raise awareness of Ethics & Compliance policies and standards, including the Code of Conduct, Conflicts of Interest, Gift & Entertainment policies etc. amongst existing employees and lead the onboarding processes for new employees. 
• Ensure relevant compliance policies are updated/refreshed from time to time. Deploy suitable training for at-risk populations on compliance policies and requirements.
• Implement a compliance declaration process and tools/forms for new joiners and existing employees. Actively review and manage these declarations in line with company policies.

4. Regulatory and Product Compliance

• Develop and enforce a robust compliance framework to ensure relevant controls are in place to comply with regional safety, labelling, and certification standards (e.g., CE, UKCA, or INFORM Act) across a multi-jurisdictional marketplace.
• Collaborate with business and legal teams to define restricted-item policies and automated gatekeeping/blocking mechanisms for high-risk product groups.

5. Other Compliance Initiatives

• Support the wider compliance team with other compliance initiatives across related compliance areas from time to time. 
• Provide timely and relevant information and feedback to the wider Compliance team and respective business functions to plug process gaps or internal control defects.

WHO YOU ARE:

• Bachelor’s degree in a related field with robust experience managing corporate ethics and compliance programs. 
• Strong project management and analytical skills, with a proven track record of successfully overseeing complex, cross-functional initiatives and operationalizing compliance frameworks.
• Excellent written and oral communication skills, including the ability to translate complex regulatory requirements into practical, easily understood guidance for the business.
• Highly organized, proactive, and capable of working autonomously to drive program deliverables while maintaining excellent attention to detail.
• Demonstrated experience in designing, implementing, and monitoring compliance policies, conflict of interest programs, and global training rollouts.