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Los Angeles, California, United States
Onsite
The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, staff, and students that make the university a great place to work.
The USC Dana and David Dornsife College of Letters, Arts and Sciences is seeking a Computer Services Consultant II to join its technical support team within the Dornsife Technology Services department. The largest and oldest of the USC schools, USC Dornsife functions as the academic core of the university, offering courses and advancing knowledge across the humanities, social sciences, and natural sciences.
The ideal candidate will have the ability to provide an exceptionally high level of customer service and technical support to faculty, staff, and eligible students of the Dornsife College of Letters, Arts, and Sciences; address and resolve incidents and service requests in a friendly, knowledgeable, efficient, and timely manner; and identify and resolve hardware, software, peripheral, network, and operator errors by applying troubleshooting skills via phone, written communication, and in person.
Responsibilities:
Qualifications and Skills:
Hourly Range: The hourly rate range for this position is $38.93 - $49.55. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.
Required Documents and Additional Information:
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
https://wd5.myworkday.com/usc/d/inst/1$9925/9925$153997.htmld
