Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Action Property Management is seeking a part-time Concierge to join our team at our luxury association, 181 Fremont, in San Francisco.
Job Responsibilities:
- Serve as the first point of contact for residents and guests entering the lobby or calling the association.
- Maintain a professional appearance and demeanor at all times.
- Communicate politely and clearly, both in person and over the phone.
- Possess a working knowledge of the Association's rules, policies, and procedures.
- Be familiar with the Association's amenities and surroundings to assist residents and guests effectively.
Administrative Duties:
- Review and update post orders regularly.
- Leave detailed pass downs for incoming shifts.
- Collaborate with the General Manager to resolve issues related to the Front Desk.
- Continuously seek to improve the service provided to clients.
Customer Service:
- Provide exceptional customer service to all residents and guests.
- Address inquiries and concerns promptly and efficiently.
- Assist residents and guests with information about the Association's amenities and services.
Teamwork:
- Work closely with other team members to ensure smooth operations at the Front Desk.
- Be flexible and ready to assist with tasks not strictly related to the job description when necessary.
Qualifications / Requirements:
- Must be over 18 years of age and successfully pass a criminal background check and drug screening.
- A minimum of 1 year of customer service experience. Luxury hotel or luxury property management experience preferred.
- Experience leading a front desk team is strongly preferred.
- Polished and professional presentation and demeanor.
- Strong verbal and written communication.
- Familiar with MS Office applications.
- Team player.
Why You’ll Love Working at Action
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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