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Toledo, Belize
Onsite
Belize Island Holdings, Ltd. is a subsidiary of Norwegian Cruise Line Holdings, Ltd. Harvest Caye in Southern Belize is the Caribbean’s premier island destination. Guests can immerse themselves in natural beauty and culture on a 75-acre oasis featuring an expansive pool with a swim-up bar, salt-water lagoon for water sports, exclusive 7-acre beach and exciting shore excursions ranging from zip lining across the island to jet skiing in the Caribbean sea; also, other activities including parasailing to view the beautiful island from approximately 200 feet above, and snorkeling the world’s second largest barrier reef. The island is home to an incredible Nature Center, focused on wildlife conservation for the country of Belize, as well as providing guests with an activity to immerse themselves in nature and to learn about native species in the area. Whether you are trying to relax on a villa by the water, or zip line 90 feet up throughout the island, opportunity for fun and enjoyment is available everywhere you look. Belize Island Holdings, Ltd. is a subsidiary of Norwegian Cruise Line Holdings, Ltd. Harvest Caye in Southern Belize is the Caribbean’s premier island destination. Guests can immerse themselves in natural beauty and culture on a 75-acre oasis featuring an expansive pool with a swim-up bar, salt-water lagoon for water sports, exclusive 7-acre beach and exciting shore excursions ranging from zip lining across the island to jet skiing in the Caribbean sea; also, other activities including parasailing to view the beautiful island from approximately 200 feet above, and snorkeling the world’s second largest barrier reef. The island is home to an incredible Nature Center, focused on wildlife conservation for the country of Belize, as well as providing guests with an activity to immerse themselves in nature and to learn about native species in the area. Whether you are trying to relax on a villa by the water, or zip line 90 feet up throughout the island, opportunity for fun and enjoyment is available everywhere you look.
The concierge position provides a personalized guest service experience, where the anticipation of guests' needs, and expectations are executed promptly. The Concierge is to be instrumental in creating guest experiences and executing service that is second to none. Consistently engage in conversation, relying on a professional disposition and personality.
The concierge position encompasses strong communication and organizational skills, essential problem-resolution skills, and active listening skills for all matters relating to guest concerns and concierge services.
The concierge staff is responsible for the following key areas on ship days: Information Center, Wave Runner Check-in, Pool Cabanas, Double Day Bed loungers, and the Luxury Beach Villas.
DIMENSIONS
The position will report directly to the Concierge Supervisor. The incumbent ensures that the assigned administrative duties are completed in a timely manner. Position requires ability to adjust to changing supervisor directions at a moments’ notice, depending upon the needs of the supervisor or other management. Regularly works under outdoor weather conditions and is routinely exposed to the sun, and extreme heat or cold. Works on uneven and/or slippery or sandy surfaces.
The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in assignments, work areas and schedules.
QUALIFICATIONS
ATTRIBUTES
• Proactive, team player, problem solver.
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement, and fun
• Demonstrate positive behaviors, smiling, being polite and courteous
• Able to develop a camaraderie with team member
• Able to work a flexible schedule
PHYSICAL REQUIREMENTS
• While performing the essential functions of this job, all team members are required to stand; walk short distances; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. Positions may require repetitive motion of bending, climbing, going up and down stairs, and being able to lift more than 25 pounds.
• Work in all weather conditions
• Other work requirements may be necessary and assigned as business.
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Contact BIHL: Telephone # (501) 521-2500
Malacate Area, Independence Village
Belize C.A.
