The Concierge Services Associate delivers a positive customer experience by providing excellent service through offering enhanced services, building relationships, and creating engaging, memorable moments. This role drives sales and store key metric performance, maintains service area presentation, and works closely with store operation and selling teams to meet store objectives. The Concierge Services Associate promotes a friendly store environment that builds customer loyalty and customer satisfaction. This is an hourly position.
What you will do
- Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
- Greet, engage, and assist customers warmly, creating a welcoming environment and providing attentive, personalized service to enhance customer shopping experience.
- Provide services, such as gift wrapping, gift card selling and other giftable items, online ordering, inventory look-up, and package pickups. Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
- Build customer loyalty that encourages repeat interactions by introducing Belk rewards program and the Belk App.
- Process transactions accurately and efficiently. Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.
- Maintain visually appealing service area, presentation standards, accurate signage, and cleanliness through daily recovery and supply replenishment.
- Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance. Stay informed of products, promotions, policies, and store events to deliver accurate information to customers and enhance service.
- Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
- Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.
- Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.
Skills and Abilities
- Dedication to customer service and a drive to achieve store objectives.
- Skills and experience to perform in the role and a commitment to continuously learn
- Ability to take ownership of assigned tasks and contribute to store success.
- Self-directed and able to work with minimal supervision in a deadline-driven environment.
- Communicate with excellence.
- Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.
- Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
- Must regularly move around all store areas and be accessible to customers.
- Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
