Concrete Dispatch Coordinator

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.

We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.

At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Concrete Dispatch Coordinator

Location: Bellshill, Mossend Yard

Are you organised, customer-focused and comfortable working in a fast-paced environment where no two days are the same?

We’re looking for a Concrete Dispatch Coordinator to join our team in Bellshill. This is an exciting opportunity to be part of a modern approach to concrete production, using the latest technology to remotely operate and coordinate a network of concrete batching plants from one central location.

You’ll play a key role in ensuring our customers receive high-quality concrete, on time and with excellent service from the moment an order is placed through to delivery.

What you’ll be doing

Working closely with our Plant Supervisors, customers, drivers and wider operational teams, you’ll help keep our concrete network running smoothly.

Your responsibilities will include:

• Remotely batching concrete across multiple plants using Robotix CCTV and IT technology
• Monitoring the batching process to ensure concrete is produced safely, accurately and to the required quality standards
• Working closely with Plant Supervisors to coordinate production and ensure sufficient materials are available
• Managing incoming customer calls and emails professionally and efficiently
• Creating, amending and confirming customer orders, including account and cash sales
• Understanding plant production and vehicle capabilities to agree realistic delivery times with customers
• Coordinating deliveries and helping find the best solution when customer requirements change
• Keeping customers informed throughout their order and delivery journey
• Building strong relationships with both internal and external customers
• Monitoring the forward order book, forecast sales volumes and operational capacity
• Supporting colleagues across the team during busy periods
• Escalating customer or operational issues appropriately when required
• Ensuring high standards of health and safety, environmental compliance, product quality and customer service are maintained at all times

What we’re looking for

You don’t necessarily need to have worked in concrete production before. We’re looking for someone with the right combination of customer service, organisation, communication and confidence using technology.

You’ll ideally have:

• GCSE Grade 4/C or above, or equivalent, in Maths and English
• Strong communication and customer service skills
• Confidence speaking with customers over the telephone
• Good IT skills and the ability to learn new systems and technology
• Excellent attention to detail
• The ability to manage multiple priorities in a busy environment
• A proactive approach to problem-solving
• The confidence to make decisions and agree realistic solutions with customers
• A positive attitude and willingness to support the wider team
• An interest in learning how concrete production, batching and dispatch operations work

Why this role?

This isn’t just about answering calls or processing orders. You’ll be at the heart of our concrete operations, using technology to coordinate production across multiple sites while helping ensure our customers receive the right product, at the right quality, at the right time.

If you enjoy working with customers, solving problems and keeping a busy operation moving, this could be a great opportunity to develop your career within the construction materials industry.

Ready for your next challenge? Apply today and join our team in Bellshill.