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Charnwood, England, United Kingdom
Onsite
Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.
We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.
At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.
Concrete Shipper
Location: Syston, Leicestershire
Contract: Maternity Cover 18 Months
Salary: £28,000-£31,000 depending on experience
Heidelberg Materials is looking for a highly organised and customer-focused Shipper / Allocator to join our team in Syston. This is a fast-paced, operational role where you will play a vital part in ensuring customer orders are delivered safely, efficiently, and on time while maximising fleet utilisation and supporting our operational performance.
Working closely with customers, plant teams, commercial colleagues, and haulage partners, you'll be at the centre of daily logistics planning and delivery execution. If you thrive on problem-solving, building relationships, and making quick decisions in a dynamic environment, we'd love to hear from you.
What You'll Be Doing
As a Shipper, you will take ownership of a cluster of plants, managing customer orders and transport resources to deliver outstanding service while achieving key business objectives around Volume, On-Time Delivery (OTD), and Vehicle Utilisation.
Key responsibilities include:
Managing customer orders and daily workload planning across a designated plant cluster
Coordinating company fleet, franchise operators, and external hauliers to meet customer demand
Proactively managing the order book to maximise efficiency and service performance
Working closely with commercial and operational teams to resolve issues and support customer requirements
Communicating effectively with customers regarding delivery schedules, delays, and alternative solutions
Managing vehicle movements and transport resources in response to operational challenges
Monitoring haulage performance, compliance, fleet utilisation, and empty mileage
Supporting business continuity during plant shutdowns, breakdowns, and operational disruptions
Developing strong relationships with key customers and anticipating future demand
Maintaining accurate records and completing all associated administration within agreed deadlines
Identifying opportunities to improve service, reduce costs, and enhance operational performance
We're seeking someone who can balance excellent customer service with strong logistical planning skills.
You'll ideally have:
Experience within transport, logistics, distribution, planning, or customer service environments
Strong organisational and prioritisation skills
The ability to make effective decisions in a fast-moving operational setting
Excellent communication and relationship-building skills
A proactive and solutions-focused approach
Strong attention to detail and administrative accuracy
Confidence working with multiple systems and managing competing priorities
A collaborative mindset and willingness to support colleagues across the wider team
At Heidelberg Materials, you'll be joining a business that plays a critical role in building the UK's infrastructure and communities. You'll be part of a supportive team where your contribution directly impacts customer satisfaction, operational performance, and business success.
This is an excellent opportunity for someone who enjoys working in a busy logistics environment and wants to develop a rewarding career within a leading global organisation.
Ready to take ownership, solve challenges, and keep our customers supplied? Apply today and become part of the Heidelberg Materials team in Syston.
