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Summary
The Conference Center Support Technician is a client-facing technical role responsible for delivering concierge-level meeting technology and audiovisual support to DLA Piper attorneys, employees, and clients. The position supports in-person, virtual meetings, firm-sponsored events, and legal proceedings by ensuring that conference room technology is properly configured, tested, maintained, and ready for use.
Working closely with Information Technology, Audiovisual, Reception, and Events teams, the Conference Center Support Technician anticipates meeting requirements, provides real-time technical support, maintains accurate system and incident documentation, and helps deliver a seamless and professional experience in conference rooms and event spaces.
Location
This position is located in our Washington, D.C. office.
Responsibilities
- Provide concierge-level technology and audiovisual support to attorneys, employees, clients, and meeting participants, both on-site and remotely.
- Prepare and configure conference rooms for in-person and virtual meetings in accordance with firm standards, including videoconferencing, presentation connections, telephony, loaner equipment, and related meeting technology.
- Coordinate with meeting hosts in advance to confirm presentation requirements, remote-participation needs, multimedia content, equipment requirements, and other technical specifications.
- Proactively inspect, set up, test, and monitor conference room and event-space technology before scheduled meetings and events.
- Develop and perform daily, weekly, and monthly room checks to confirm that videoconferencing, presentation, control, audio, display, telephony, and network-connected systems are operational and user-ready.
- Provide real-time technical support during meetings and events, responding promptly to incidents and minimizing disruption or downtime.
- Partner with Reception and Events teams to support firm-sponsored programs, client meetings, presentations, and other events requiring audiovisual or remote-participation capabilities.
- Participate in pre-event planning calls for client meetings, DLA Piper events, or trials/arbitrations to ensure all teams are aligned with requirements and support.
- Document incidents, troubleshooting performed, root cause when known, and resolution.
- Maintain accurate service-ticket updates and escalation notes.
- Identify recurring incidents and escalate potential systemic issues in accordance with established support procedures.
- Escalate complex technical problems to the appropriate Information Technology or Audiovisual team in accordance with established protocols.
- Collaborate with Information Technology and Audiovisual teams to troubleshoot and support the replacement or deployment of conference room equipment.
- Assist Audiovisual team members and engineers with system commissioning, acceptance testing, and punch-list verification before new or renovated audiovisual spaces are placed into production use.
- Maintain accurate inventories of conference room technology, loaner equipment, devices, accessories, serial numbers, equipment locations, system configurations, and replacement requirements.
- Maintain room-specific technology documentation, signal-flow information, technical diagrams, operating guides, and quick-reference instructions.
- Document recurring issues and effective solutions to support knowledge sharing and continuous improvement.
- Provide brief user guidance and training on conference room systems, presentation tools, and videoconferencing platforms, as needed.
- Flexibility to work overtime, including nights and weekends as needed. Serves as essential personnel during emergencies and/or inclement weather.
- Assist the Information Technology team as need when not handling meetings or proactive checks/maintenance.
- Audiovisual Systems and Infrastructure
- Perform first-level diagnostics on professional audiovisual systems, including Crestron, Q-SYS, Biamp, Extron, Shure, Cisco, Poly, and comparable platforms.
- Inspect audiovisual equipment racks for alarms, power issues, overheating, connectivity failures, and other conditions that could affect system performance.
- Verify HDMI, USB, audiovisual-over-IP, network, control, and related system connections, as applicable.
- Verify firmware and software versions and coordinate approved updates with Audiovisual Engineering or Information Technology teams.
- Document equipment serial numbers, locations, configurations, and replacement requirements.
Skills and Competencies
- Must have experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software.
- Excellent verbal and written skills.
- Strong organizational skills.
- Must be self-motivated, detail-oriented, and be able to work quickly and accurately.
- Excellent customer service skills and ability to build relationships with business professionals.
- Strong interpersonal skills with an emphasis on client service and professionalism.
- Excellent troubleshooting abilities and the ability to remain calm under pressure.
- Knowledge of video conferencing platforms (Zoom, Teams, Webex, etc.), AV systems, and general office IT hardware/software.
- Experience supporting legal proceedings. Familiarity with IT service management (ITSM) tools.
Education
Years of Experience
- 3 years of experience in IT support, with a focus on audio-visual/conference room technology.
Essential Job Expectations
All DLA Piper employees are expected to demonstrate excellence in how we serve our clients and develop our people, upholding our firm values as part of our culture. Specific expectations include:
- Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences.
- Produce high-quality work and respond to correspondence in an efficient, timely, and professional manner.
- Meet deadlines, manage competing priorities, and commit to meeting high standards.
- Comply with firm policies and procedures.
- Maintain confidences as required in a law firm environment.
Physical Demands
Sedentary work: This is primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. The role involves sitting for extended periods, with occasional walking and standing, and occasional travel, both domestic and international.
Work Environment
The selected candidate will have the opportunity for a hybrid work arrangement combining remote and in-office work. The specific arrangement will be determined at the time of hiring and may be modified at the firm's discretion.
Compensation & Benefits
The firm's expected hiring range for this position is $37.50/hr - $48.75/hr, depending on the candidate's geographic location, experience, skills, educational background, and overall qualifications.
DLA Piper offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and additional benefits.
Application Process
Interested candidates must apply directly online. Application materials sent via email will not be accepted.
Reasonable accommodations may be made upon request to enable individuals with disabilities to perform the essential functions of this position or participate in the selection process. For accommodation requests, please contact careers@us.dlapiper.com.
Agency applications will not be considered.
This position is not eligible for immigration sponsorship or support.
Disclaimer
This job description provides a concise overview of the role and is not intended to describe all work elements that may be performed. It should not serve as the sole criteria for personnel decisions. Job duties, requirements, and expectations may be modified at the firm's discretion at any time. This job description does not alter the at-will nature of employment.
We are committed to excellence in how we serve our clients and develop our people.
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DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center.
