Configuration Technician

Responsibilities:

Configure, image, and deploy laptops, desktops, and server systems in accordance with organizational standards
Install and configure operating systems (Windows, Linux, or others as required)
Load and verify software applications, patches, and updates
Perform system imaging using tools such as SCCM, MDT, or similar deployment platforms
Conduct hardware and software diagnostics to ensure proper functionality prior to deployment
Maintain accurate records of configurations, asset tags, and system details
Troubleshoot configuration and imaging issues and escalate when necessary
Follow detailed work instructions, standard operating procedures, and quality guidelines
Ensure compliance with cybersecurity and data protection policies
Assist with inventory management, including receiving, staging, and tracking IT equipment
Support continuous improvement initiatives to enhance imaging and configuration efficiency