Construction Defect Claim Senior Technical Specialist

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$94,400.00 - $155,800.00

1

Be the Hero in Someone's Story

When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most.

As a Sr Technical Specialist, you are responsible for handling complex, high-exposure claims.

In this technical role, you will leverage your background in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely, fair, and cost-effective resolution of claims.

You will serve as a technical resource to customers, the field and business partners.


This role is eligible for a sign on bonus.

What Will You Do?

• Independently manage a caseload of complex or technical construction defect claims.
• Conduct detailed inspections and interviews to gather comprehensive information and assess claim validity. 
• Analyze and interpret intricate policy language, endorsements, and exclusions to make informed claim decisions.
• Maintain detailed and accurate claim documentation and comply with internal protocols and regulatory requirements.
• Coordinate with internal teams, legal counsel, etc.
• Handle customer escalations and complex inquiries with professionalism and expertise.
• Provide guidance and mentorship to Claim Reps and Claim Rep Trainees sharing knowledge and best practices to foster their development.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Seven years of experience in insurance claims, preferably construction defect claims.
• Experience with claims management and software systems.
• Strong understanding of insurance principles, terminology with the ability to understand and articulate policies.
• Strong analytical and problem-solving skills.
• Proven ability to handle complex claims and negotiate settlements.
• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.

What is a Must Have?

• High School Degree or GED.
• 3 years of liability claim handling experience and/or comparable litigation claim experience.
• In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
• Generally, license(s) are required to be obtained within three months of starting the job.