Brazil Sao Paulo (remote), Brazil
Remote only
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Position Summary:
The Consultant Engineer provides advanced technical and functional support for Rockwell Automation’s FactoryTalk Information Software portfolio, with a primary focus on Life Sciences solutions such as PharmaSuite. In this role, you will help customers maintain and improve validated manufacturing systems by resolving complex application, platform, and product‑related issues.
You will serve as a trusted technical resource for Level 3 support teams, collaborate with cross‑functional engineering groups, and create high‑quality knowledge assets that strengthen customer enablement. This position offers the opportunity to work with cutting‑edge MES technologies within regulated industries and contribute to the success of mission‑critical customer operations.
This role requires strong problem‑solving skills, self‑initiative, ownership, and the ability to deliver exceptional customer service from issue inception through resolution. Some after‑hours and weekend support may be required on a rotational basis to support 24x7 customers.
Key Responsibilities:
Technical Support & Troubleshooting
Provide advanced functional and technical support for the FactoryTalk Information Software suite with emphasis on Life Sciences MES (e.g., PharmaSuite).
Diagnose and resolve complex application, integration, infrastructure, and performance issues.
Support customer environments through phone, screen sharing, and email interactions with L3 support teams.
Analyze system behavior across MES, ERP, databases, servers, and network layers.
Knowledge Development & Content Creation
Create and publish high‑quality knowledge base articles, blogs, videos, and reference content for customers and internal teams.
Contribute to continuous improvement of support processes and documentation.
Collaboration & Stakeholder Management
Partner with cross‑functional engineering, product, and support organizations to drive timely issue resolution.
Communicate effectively with technical and non‑technical stakeholders across customer and internal teams.
Manage expectations, provide status updates, and ensure customer satisfaction throughout the support lifecycle.
Professional Leadership & Growth
Stay current with emerging technologies, industry standards, and competitive offerings.
Provide mentorship and coaching to junior team members.
Deliver technical presentations to internal and external audiences as needed.
The Essentials - You Will Have:
Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, Information Systems, or related field (other disciplines considered based on relevance).
5+ years of experience troubleshooting, implementing, or designing industrial process and/or automation systems.
Experience with Rockwell Automation software platforms including FactoryTalk ProductionCentre, PharmaSuite, CPG, FactoryTalk Analytics, and Modular Framework.
Knowledge of Life Sciences manufacturing and associated MES/ERP tools.
Legal authorization to work in the United States without present or future sponsorship.
The Preferred – You Might Also Have:
Technical Expertise
10+ years of experience in industrial automation, MES, or process systems engineering.
Installation, configuration, and administration experience with:
Linux and Windows Server environments
Microsoft SQL Server, Oracle RDBMS
Web-based applications and relational databases
Open-source technologies (Apache, Tomcat, JBoss, ActiveMQ)
Containerized platforms (Docker, Kubernetes, Helm)
Software & Integration Skills
Programming experience in Java, JavaScript, SQL, Eclipse, or equivalent languages.
Familiarity with protocols such as OPC, LDAP, SSL/TLS, REST APIs, and web services.
Tools & Platforms
Experience with Jira, Git, SSRS, cloud computing (Microsoft Azure), and storage/networking technologies.
Soft Skills & Leadership Attributes
Strong written and verbal communication skills.
Ability to effectively prioritize, manage multiple tasks, and work independently or collaboratively.
Strong analytical troubleshooting and critical thinking skills.
Ability to influence without direct authority and manage diverse stakeholder groups.
Commitment to continuous improvement and professional development.
Additional Requirements
Availability for rotational after‑hours and weekend support as needed for 24x7 customer operations.
Modality: Hybrid
You will report to: SR. MANAGER, GLOBAL APPLICATION SUPPORT - MOM SERVICES.
What We Offer
Our benefits package includes …
Comprehensive mindfulness programs with a premium membership to Calm.
Volunteer Paid Time off available after 6 months of employment for eligible employees.
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program.
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development... and other local benefits!
Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization.
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