Description:
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:
You will join a team of implementation professionals who get SPS Commerce customers live and keep them running. Day to day, that means completing post-sale technical implementations, diagnosing and resolving customer change events, and making sure everyone involved in a project always knows where it stands.
We are hiring this role at two levels: Consultant II and Senior Consultant. The level is determined by the experience and capability a candidate demonstrates during the process, and it is not decided in advance.
Key Responsibilities:
What You Will Do - Both Levels
Perform post-sale initial technical implementation of technology products
Execute installation, upgrades, testing, and system configuration to complete implementation projects
Consult with clients to analyze and verify operational needs and to understand their business objectives and goals
Track the progress of implementation projects, ensuring deadlines are met and scheduling issues are resolved
Keep customers and other stakeholders informed of project progress
Apply, test, and reconfigure data rules to produce the required results
What Differs by Level
Consultant II:
Work under moderate supervision, with some latitude for independent judgment
Facilitate problem research, isolation, diagnosis, resolution, and follow-up for customer change events
Contribute to developing standardized solutions for customers
Escalate events appropriately when they fall outside your scope
Senior Consultant:
Own support instances that require partner involvement, acting as the escalation point between the client and the SPS partner
Work directly with third parties, consultants, VARs, and adapter or application providers
Take on complex work of high importance to the organization
Maintain deep industry-specific business knowledge, staying current with emerging products and technical updates
Required Qualifications:
For Consultant II:
A bachelor's degree with 2-5 years of relevant experience or equivalent practical experience
Fluent in Dutch and English
Strong analytical, problem-solving, and troubleshooting skills
Strong organizational skills and the ability to manage several projects concurrently
The ability to apply, test, and reconfigure data rules to produce the intended result
ERP knowledge, good communicator, problem solver
Strong analytical, problem-solving, and troubleshooting skills
Strong organizational skills and the ability to manage several projects concurrently
The ability to apply, test, and reconfigure data rules to produce the intended result
Understanding of EDI and supply chain is nice to have
For Senior Consultant:
A bachelor's degree with 5-7 years of relevant experience or equivalent practical experience
Fluent in Dutch and English
Proven experience with EDI and supply chain
Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment
Three or more years in account management, relationship management, product management, or a comparable field
ERP knowledge, good communicator, problem solver
Strong relationship-building skills, including over the phone
Demonstrated organization and prioritization skills, with the ability to handle multiple concurrent activities
Demonstrated organization and prioritization skills, with the ability to handle multiple concurrent activities
Nice to have for either level:
Demonstrated organization and prioritization skills, with the ability to handle multiple concurrent activities
Exposure to third parties, consultants, VARs, or adapter and application providers
Familiarity with XML
Experience with text editing and data mapping tools, and in-depth knowledge of mapping tool functionality
Strong written and verbal communication and interpersonal skills
A balanced mix of skills: driver and facilitator, tactical leader and doer
Location:
This role is in our Breukelen office, Netherlands, and the team is in-office 2 days per week.
What We Offer:
Targeted Product Focus: Join an experienced team delivering complex ERP integrations (SAP, Microsoft) with leading client accounts.
Career Progression: A clear development path designed to build technical depth moving from configuration and hands-on execution to high-level system design and client strategy.
Autonomy & Impact: Enjoy space for independent judgment, problem-solving, and driving integrations using modern internal tools and partner networks.
Culture & team: Be part of a fast-growing team at SPS with an energetic culture packed with team socials, company events, and plenty of reasons to celebrate our wins together.
Commitment to our Employees:
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
