Consultant, Issues Management - Bangalore (Multiple Posts)

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role Summary: As part of the First Line of Defense, the Issues Management Consultant is part of the Risk Management Control team which provides oversight and governance of the Risk Management Function controls to ensure resiliency and mitigate current and emerging risks.

This role interacts with Risk Management teams globally, including a diverse business stakeholder group, through:

• Control Framework and Assurance
• Collaboration with First and Third Lines of Defense
• Program governance, Metrics and Reporting
• Supporting strategic change initiatives and projects

The Consultant, BU Control is responsible for working with Control & Practice Managers to execute issue management best practices and administration associated with input, monitoring and reporting of Risk Management functions issues in the GRC system.  This role partners with Issue Managers across the Control team and our business stakeholder groups to identify obtain requisite information and ensure items are entered accurately and timely for tracking.

In addition, the role may be exposed to additional opportunities for growth and development which may include risk-based control reviews, management and review of issues in remediation and in-depth analysis of incidents to identify key trends and solutions to prevent future reoccurrence.  

This role offers the candidate an opportunity to grow and develop their risk and control skills and Risk Management Business Unit knowledge while also enhancing their internal network through the broad reach of stakeholder engagement at various seniority levels.

Major Duties:

• Deliver best in class administration of issue management from identification and input into the GRC system, along with ongoing monitoring and reporting to ensure BU Control team is aligning to program requirements
• Escalate risk and control related matters to the practice control manager and IPMT team.
• Participate in the RCSA (Risk & Control Self-Assessment), Risk Control of  testing, self-identified issue identification, among others, for Risk Management business units, ensuring issues, risks and controls and all other data are appropriately triaged, identified and captured in the GRC system.
• Facilitate control program governance, metrics and reporting requirements for Risk Management, as required and requested.
• Following the evaluation of incidents and operational losses, assist in the analysis of identifying trends, root cause and corrective actions along with the transformation of resultant issues into the GRC system.
• Participate with control project deliverables, as assigned, to implement enhanced controls and efficiency enhancements.
• Assist as required by conducting periodic reviews of practice specific policies and standards to ensure adequate procedures are in place and follow organizational standards, mitigate risk and meet known regulatory requirements.
• Other duties as assigned

Knowledge, Skills & Experience Required:

·       Experience with Governance, Risks and Compliance (GRC) tools, ServiceNow IRM preferred.

·       Critical thinker with strong organizational and problem-solving abilities who is able to organize and manage people and resources to effectively prioritize issues and respond to senior management and key stakeholders.

·       Strong communication written/oral skills, ability to communicate complex topics in a simple and concise manner.

·       Ability to engage a diverse set of stakeholders, build long-term relationships, and create a collaborative and approachable environment.

·       Ability to think strategically, execute with precision and prioritize in a fast-paced environment.

·       Ability to work with minimal manger oversight, as well as collaborate with others.

·       Experience of using Microsoft 365 Packages, (Outlook, Excel, PowerPoint, Visio, Power BI) and SharePoint.

·       Relevant experience/expertise in banking or similar regulated organization, specializing in risk/control roles such as those in risk management, control, governance, audit, compliance or testing, preferred.

·       Bachelor’s degree in business administration, management, or a related field is preferable.

Shift Timing: 1:30PM to 10:30PM IST

This job description provides a general guide to the duties and responsibilities of the role and is not an exhaustive list of all duties and responsibilities.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees.  In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.