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Kuala Lumpur, Malaysia
Onsite
Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
The Customer Experience (CX) team is a group of extraordinary technical experts whose focus is delivering a world-class customer experience by solving the toughest business challenges with network-centric solutions. We accelerate customer and partner success through groundbreaking technology design, implementation, and optimization across a broad range of Cisco technologies. Our team collaborates closely with Cisco account teams, partners, and multi-functional groups to drive meaningful technology transitions and deliver real business outcomes. We are a high-performing, globally connected team with a strong culture of continuous learning, mentorship, and knowledge sharing. Our impact is validated through strong financial results, industry recognition, and some of the highest customer and employee satisfaction scores at Cisco.
Works with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
Takes responsibility of task/project implementation for assigned customer engagements
Handles provisioning of phones, sites, and create and modifies dial-plan.
Create migration plan and migration activities coordinating with customers
Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team
Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
Builds and/or leverage test environments as required to resolve complex problems and compatibility issues
Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
Acts as an initial focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of major customer problems across an appropriate range of technologies.
Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
Typically interacts with individual contributors, managers, and customers
Provides input to Sales team on technology solutions for customers
Complexity:
Works on moderately complex problems and considers relative value of several alternative solutions to potential issues before confirming a final decision as to the path forward
Typically requires BSc Computer Science or equivalent plus at least 4 years of relevant work experience
Fluent in Japanese is preferred.
UC : CUCM, IMP, Unity, CUBE, VOICE Gateways, Expressway(add-on)
Strong hands-on UC implementation work needed with good troubleshooting capabilities.
Willingness to work on weekends is a MUST
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
