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Kuala Lumpur, Malaysia
Onsite
Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
CX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Lead & drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
Assist the deployment of enterprise solutions tailored to customer environments, applying the LCS framework.
Support presale activities and translate business requirements into solution design.
Build customer simulations in test labs to resolve/validate issues.
Jointly create and deliver customer collateral, portals, documentation, and knowledge transfer.
Support customer technology transitions, influencing solution architectures and services.
Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.
Demonstrates understanding on relevant technology and delivery methods.
Play the role of an individual contributor.
Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
Ability to understand and communicate project scope and map it to customer business goals and objectives.
Work with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions in Japanese environment. Assist with task/project implementation for assigned engagements.
Support implementing new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team.
Jointly creates and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.
Builds and/or use test environments as the need arises to resolve moderate problems &compatibility issues.
Understand how software skills and tools to configure, deploy and/or tackle Cisco products and solutions.
Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.
Fluent in Japanese is a must. (JLPT-N1 or equivalent level is highly desired)
Has experience in working with Japanese company and understands Japanese business cultures.
2-3 years of relevant experience in network’s technical lifecycle service including Planning, Design, Implementation, and Optimization of Enterprise Solutions. The candidate needs to have minimum 1 year of enterprise customer related project experience with Routers and Switches.
Good understanding of End-to-end Enterprise Architectures, with a baseline focus on Routers/Switches with Enterprise related technologies.
• Good knowledge in Enterprise related NW protocols/technologies such as Data Center, ACI, SD-Access, SD-WAN, Security etc.
Associate level (e.g. CCNA) or equivalent relevant certification desired. (CCNP or higher certification is a plus)
Work experiences in Cloud and Virtualization technologies such as Dockers and Kubernetes, Amazon Web services, OpenStack, etc. are plus.
Good technical writing skills and have experience in writing high and low-level designs (including drawings), test, MOP, and implementation plans.
Developing presentation skills. Shares information and communicates clearly with team members to complete deliverable. Encourages and accepts feedback
Effective written and verbal communications skills, experience working directly with customers, and ability to relate to customer representatives at various levels.
The candidate is a distributed team member often working with people from different cultures and geographies and effectively collaborates with internal Cisco.
Receives moderate supervision. Follows established procedures. Receives general instructions on routine work and detailed instructions on new assignments.
Certification in AWS/Google/Oracle, RedHat, DevOps (i.e., Cisco DevNet), etc. is a plus.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.