Meet the Team

Our Consulting Engineers are an integral part of the Customer Experience (CX) team delivering Lifecycle Services (LCS) to our customers! We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting (that's you) to drive value, innovation, and adoption in our customer's network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are the customer's trusted advisor and guide, helping the customer understand their network, reduce risks, and take advantage of the technology. We work closely with Cisco Engineering to advocate for innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology.

Your Impact

This role requires you to be self-motivated, flexible and to be able to balance multiple projects at the same time. As a Consulting Engineer, you will help drive the effort to transform our current and future architecture for our customers. In addition to day-to-day customer activities, training and mentoring other engineers will be required. Bring your creative solutions and be an asset to our team!

Responsibilities:

• Engages with customers to create value and deliver outcomes, adoption, and renewals. Proactively collaborates cross-functionally teams to ensure a unified customer experience across the lifecycle
• Provide Day-2 support on Cisco products and solutions for customers, leveraging technical expertise, AI and automation, strategic guidance, and innovative solutions to ensure optimal performance and customer satisfaction
• Serves as a focal point for proactive problem resolution, providing timely support across Cisco technologies
• Leads optimization of Cisco services and solutions, ensuring alignment with customer goals
• Develops and delivers technical content and guidance that supports customer engagements, drives solution adoption, and enables customer self-sufficiency
• Creates customer-facing documentation, ensuring deliverables are technically sound, clearly articulated, and aligned with CX standards
• Leverages AI and automation to enhance delivery efficiency, innovation and customer outcomes, while also increasing personal productivity and focus on high-impact work
• Contributes to knowledge sharing and the development of digital intellectual capital, including documentation templates, automation artifacts and other assets that improve Cisco delivery methodology and processes
• Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers.Translates team goals into work assignments.
• Being a trusted advisor & mentor. Emphasis is on the facilitation of processes, solutions.

Minimum Qualifications

• Bachelors or Master's degree in a technical field, such as Computer Science, Information Technology or a similar field.
• 6+ years of experience in technical consulting, design, deployment, and troubleshooting.
• Hands-on experience with Cisco Routing & Switching technologies (Catalyst switches, ISR/ASR routers, IOS-XE).
• Working knowledge of routing protocols (BGP, OSPF, EIGRP) and core LAN/WAN technologies.
• Cisco SD-WAN deployment and basic troubleshooting.
  • Understanding of Cisco SDWAN technology (control plane, data plane, configuration templates, centralized and localized policies etc) and commonly used feature sets
  • Should have experience in regular tasks (Day 0/1/2 tasks) like software upgrades for SDWAN components  (for controllers and edge devices), configuration and policy changes etc
• Experience in installation, configuration, testing and troubleshooting in a medium to large scale enterprise networks.
• Japanese language proficiency is required, as this role supports Japanese-speaking customers and stakeholders. English proficiency is also required to collaborate effectively with regional and global teams. Proficiency in other local languages would be an added advantage for engaging with local customers and stakeholders.
• Ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers.

Preferred Qualifications

• Ability to influence, motivate and work in a highly cross-functional matrix environment to drive outcomes based plans, programs and execution.
• Collaborative, customer-first attitude with a willingness to learn and adapt to feedback.
• AI-assisted productivity tools and Network automation skills preferred (Python/ Ansible/ GoLang/ Splunk)
• CCNP/CCIE is preferred

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.