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Kuala Lumpur, Malaysia
Hybrid
Cisco Customer Experience (CX) is a team of extraordinary technical experts whose #1 focus is to deliver a premier customer experience. We help our customers take on their toughest business challenges with network-centric solutions that accelerate adoption, expansion, and renewals. Our Consulting Engineering partners with some of the largest enterprises in the world to design, deploy, and optimize next-generation networks built on Cisco SD-Access, SD-WAN, and Routing & Switching by turning customer outcomes into measurable business value.
As a Senior Consulting Engineer, you will lead the strategy, design, and optimization of Cisco's most sophisticated SD-Access, SD-WAN, and Routing & Switching engagements. This role is exciting because you'll shape customer hardware and software roadmaps, integrate emerging AI and AIOps capabilities into our delivery practice, mentor the next generation of engineers, and build influence across the theatre and beyond — through industry forums, intellectual capital, and strategic customer advisory.
Lead end-to-end strategy, deployment, and optimization of sophisticated multi-domain solutions across SD-Access, SD-WAN, and Routing & Switching for strategic customers.
Review and approve designs and deliverables, including guidance to customer hardware/software roadmaps, embedding Resilience and Security by Design.
Integrate AI, automation, and AIOps into delivery practices; handle the team's knowledge repository, playbooks, and reusable IP.
Act as the senior escalation point for the most sophisticated technical issues; build advanced customer simulations and lead resolution across vendors and partners.
Mentor junior Consulting Engineers, build leadership presence through industry events (e.g., Cisco Live, IETF), and use competitive insights to differentiate Cisco solutions.
Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience with 9 years overall experience.
Experience architecting, deploying, and optimizing enterprise-scale Cisco networks.
Experience crafting and troubleshooting Enterprise solutions with deep expertise in Routing & Switching (BGP, OSPF, IS-IS, MPLS/Segment Routing, VXLAN/LISP, multicast, segmentation).
Experience with software programmability, automation, orchestration, and AIOps (Python, Ansible, Terraform, CI/CD, NETCONF/YANG, REST APIs).
An understanding of multi-vendor environments, including DC/Nexus technologies
CCIE certification (Enterprise Infrastructure or equivalent).
Active CCNP certification with DevNet (DevOps) specialization as a plus.
Specialized domain expertise (e.g., Healthcare, BFSI, Public Sector, Service Provider).
A track record of leading multi-million-dollar engagements and sophisticated transformation programs.
Strong executive communication, mentorship, and thought-leadership skills; experience facilitating design workshops, leading technical conversations, and contributing to industry forums.
Strategic approach with business and financially savvy to articulate solution value to executive technical buyers.
Experience in technical documentation, including the creation of High-Level Designs (HLD), Low-Level Designs (LLD), and Root Cause Analysis (RCA) reports.
Proven capability to build and maintain strong working relationships with project partners and collaborators.
Ability to solve sophisticated network issues independently while leading fast paced situations.
Fluency in Japanese is preferred to manage and support our customers in Japan.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.