Consumer AI Transformation - Business Strategy & Intelligence Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Consumer AI Transformation Team sits at the center of the Consumer business’s AI agenda—defining strategy, driving execution, and ensuring measurable business impact at scale.

Operating at the intersection of strategy, delivery, and change, the team translates AI ambition into tangible outcomes by prioritizing the highest-value opportunities, enabling adoption across the workforce, and providing clear visibility into progress and results for senior leadership.

In close partnership with Consumer leaders and cross-functional teams (including Frontline, Product, Digital, Digital Strategy, Technology, Human Resources, Controls, etc.), the team acts as both strategic driver and execution engine, accelerating value realization across the Consumer AI portfolio.

This is a central, high-visibility role on a newly formed team shaping how AI drives value across the Consumer business.

You will operate at the core of the Consumer AI portfolio defining priorities, driving execution, and ensuring outcomes translate into measurable business impact. The role requires a highly independent operator who can create structure from ambiguity, influence senior stakeholders, and drive momentum across complex initiatives.

This is a build-from-zero opportunity with significant exposure and impact, ideal for someone who thrives in fast-moving environments and wants to shape large-scale, enterprise transformation.

Core focus areas:

• AI Strategy & Intelligence – Define north star, shape roadmap, and bring a market-informed POV
• AI Execution & Impact – Drive portfolio delivery, prioritization, and measurable value realization
• AI Workforce Transformation – Redesign roles, skills, and operating models for an AI-enabled future

Responsibilities:

• Guides the strategic direction of enterprise-wide initiatives to drive transformation and performance across business segments

• Provides strategic guidance to senior managers and engage executive stakeholders to align priorities and ensure successful program execution

• Fosters collaboration across product, channel, and operations teams to ensure integrated and cohesive delivery of initiatives

• Ensures governance frameworks are followed and deliver measurable outcomes through disciplined execution and performance tracking

• Drives innovation and lead change initiatives that enhance enterprise capabilities and support continuous improvement

• Drive Consumer AI portfolio outcomes, establishing structure, pacing, and accountability across priority initiatives from pilot through scale

• Translate strategy into execution, ensuring initiatives deliver measurable business value

• Align senior stakeholders across business, technology, and functions to drive coordinated progress against shared priorities

• Generate actionable insights from performance, adoption, and value signals to inform prioritization and investment decisions

• Develop executive-level narratives supporting OpCo and enterprise forums with clear, decision-oriented storytelling

• Advance workforce transformation, defining adoption strategies, readiness milestones, and evolving ways of working

• Operate as a cross-functional catalyst, flexing across workstreams to solve problems and remove barriers to execution

• Champion Consumer AI adoption, reinforcing priorities and building momentum across the organization

You will work directly with senior leaders and cross-functional partners to:

• Define & translate AI strategy into execution

• Drive alignment across competing, complex AI priorities

• Deliver clear, executive-ready insights on AI progress and outcomes

Required Qualifications:

• 8-12+ years in strategy, transformation, or execution leadership roles

• Proven ability to create structure and drive outcomes in ambiguity

• Strong experience leading complex, cross-functional initiatives at scale

• Demonstrated execution rigor (prioritization, tracking, risk management, value measurement)

• Experience influencing senior stakeholders across business and technology

• Exposure to workforce transformation, operating model change, or AI-driven initiatives

• Exceptional communication and executive storytelling skills (PowerPoint + writing)

• Strong business acumen; Consumer experience preferred

• Curiosity and fluency in AI’s practical business applications

Desired Qualifications:

• MBA or other relevant advanced business degree

• Experience with large enterprise change programs, including senior leadership forums

• Experience leading AI initiatives at Bank of America including governance, funding, execution, and performance management

Skills:

• Attention to Detail

• Critical Thinking

• Customer and Client Focus

• Prioritization

• Risk Management

• Active Listening

• Coaching

• Collaboration

• Performance Management

• Planning

• Business Case Review

• Change Management

• Conflict Management

• Process Mapping

• Project Management

Enterprise Description:
This job is responsible for providing strategic leadership and oversight of enterprise-wide initiatives to drive transformation and performance across segments. Key responsibilities include setting program strategy, guiding senior managers, influencing priorities, and fostering collaboration across product, channel, and operations. Job expectations include driving innovation, engaging executive stakeholders, ensuring governance, and delivering measurable outcomes through disciplined execution and change leadership.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544), US - NY - Utica - 5701 Horatio St - 5701 Horatio Arterial (NY7501)

Pay and benefits information

Pay range

$104,700.00 - $180,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.