Consumer AI Transformation Consultant Strategy & Execution

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Consumer AI Transformation Team sits at the center of the Consumer business’s AI agenda—defining strategy, driving execution, and ensuring measurable business impact at scale.

Operating at the intersection of strategy, delivery, and change, the team translates AI ambition into tangible outcomes by prioritizing the highest-value opportunities, enabling adoption across the workforce, and providing clear visibility into progress and results for senior leadership.

In close partnership with Consumer leaders and cross-functional teams (including Frontline, Product, Digital, Digital Strategy, Technology, Human Resources, Controls, etc.), the team acts as both strategic driver and execution engine, accelerating value realization across the Consumer AI portfolio.

This is a central, high-visibility role on a newly formed team shaping how AI drives value across the Consumer business.

You will operate at the core of the Consumer AI portfolio to help define priorities, drive execution, and ensure outcomes translate into measurable business impact.  The role requires a strong, proactive driver who can work effectively in ambiguity, synthesize information into clear insights, and support momentum across a broad set of initiatives and stakeholders. You will work closely with team leadership and cross-functional partners to help connect strategy to execution and ensure work is progressing against key priorities.

This is a build-from-zero opportunity with strong visibility and growth potential, ideal for someone who thrives in fast-moving environments and wants to shape large-scale, enterprise transformation.

You will work directly with senior leaders and cross-functional partners to:

• Translate Consumer’s AI strategy into execution plans

• Coordinate inputs and progress across multiple, complex AI priorities

• Deliver clear, executive-ready insights on AI activity, progress, and outcomes

Core focus areas:

• AI Strategy & Intelligence – Define north star, shape roadmap, and bring a market-informed POV

• AI Execution & Impact – Drive portfolio delivery, prioritization, and measurable value realization

• AI Workforce Transformation – Redesign roles, skills, and operating models for an AI-enabled future

Responsibilities:

• Leads the design, analysis, and implementation of strategic initiatives that align with enterprise goals within a business segment

• Analyzes existing processes to identify opportunities for efficiency, effectiveness, and long-term sustainability

• Coordinates project tasks across teams and manage risks to ensure timely and successful delivery of initiatives

• Collaborates with product, channel, and operations teams to ensure integrated execution and alignment with business objectives

• Builds business cases, maintain stakeholder relationships, support change management efforts, and create documentation to promote transparency and long-term success

• Translate AI strategy into actionable plans, supporting workstreams in delivering against business goals and value expectations

• Coordinate with cross-functional partners across business, technology, and functional teams to track progress, align next steps, and support achievement of shared AI priorities

• Generate insights from performance, adoption, and value data to help inform prioritization, decision-making, and leadership discussions

• Develop executive-level narratives supporting OpCo and enterprise forums with clear, decision-oriented storytelling

• Support workforce transformation efforts by helping track adoption activities, readiness milestones, and evolving ways of working tied to AI initiatives

• Operate as a cross-functional catalyst, flexing across workstreams to solve problems and remove barriers to execution

• Champion Consumer AI adoption, reinforcing priorities and building momentum across the organization

You will work directly with senior leaders and cross-functional partners to:

• Translate Consumer’s AI strategy into execution plans

• Coordinate inputs and progress across multiple, complex AI priorities

• Deliver clear, executive-ready insights on AI activity, progress, and outcomes

Required Qualifications:

• 4+ years in strategy, transformation, or execution-oriented roles

• Proven ability to bring structure and clarity in ambiguity and contribute effectively in fast-moving environments

• Strong experience supporting complex, cross-functional initiatives with multiple stakeholders and interdependencies

• Strong execution discipline, including tracking, prioritization, risk identification, and performance monitoring

• Ability to work effectively with business, technology, and functional partners and build strong working relationships across teams

• Exposure to workforce transformation, operating model change, digital transformation, or AI-related initiatives

• Exceptional communication and executive storytelling skills (PowerPoint + writing)

• Strong business acumen: Consumer experience preferred

• Curiosity and fluency in AI’s practical business applications

Desired Qualifications:

• Experience with large enterprise change programs, including senior leadership forums

• Experience developing analyses, reporting, or materials for senior leadership discussions

• Exposure to AI initiatives at Bank of America including governance, funding, execution, and performance management

Enterprise  Description:
This job is responsible for leading the design, analysis, execution, and sustainment of strategic initiatives that support enterprise goals within a business segment. Key responsibilities include analyzing processes to identify improvements, coordinating project tasks, managing risks, and partnering with product, channel, and operations teams for integrated execution. Job expectations include building business cases, maintaining stakeholder relationships, supporting change management, and creating documentation to ensure transparency and long-term success.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544), US - NY - Utica - 5701 Horatio St - 5701 Horatio Arterial (NY7501)

Pay and benefits information

Pay range

$78,000.00 - $118,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.