Consumer Care Specialist (Temporary)

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!

Er du passioneret omkring at levere enestående kundeservice og besidder stærke kommunikationsevner?
 

Trives du i et dynamisk og engageret team, hvor du kan gøre en reel forskel?
 

Så er du måske vores nye Consumer Care Specialist for eCom og DTC. I denne rolle vil du referere til Consumer Care Manager og blive en del af et team af dedikerede og servicemindede kundeservicemedarbejdere.

Vigtigste ansvarsområder:

• Opretholde en positiv, empatisk og professionel attitude overfor vores kunder til enhver tid og sikre den bedst mulige forbrugeroplevelse og engagement.
• Håndter indkommende henvendelser via mail og telefon, undersøg problemerne, løs klager og find løsninger.
• Møde daglige mål for service, produktivitet og kvalitet.
• Anbefaling af forbedringer til systemer og processer for at øge organisatorisk effektivitet.
• Identificer muligheder for at drive salg og omsætning, og grib muligheder for mersalg, når det er passende.
• Aktiv deltagelse i kontinuerlige proces- og effektivitetsforbedringer.
• Være en holdspiller og støtte kolleger når det er nødvendigt.

Hvem er du?

Som person bliver du oplevet som imødekommende og serviceorienteret, fordi du effektivt forstår kundens behov. Du trives i jobbet, fordi du kan lide et højt arbejdstempo og bliver motiveret af at give god kundeservice. Du er forandringsparat i forhold til nye opgaver og måder at arbejde på.

Du skal være god til at bevare overblikket når der er travlt, og du ved, at detaljerne er vigtige at få med for at sikre et godt slutprodukt.

Du kan formentlig se dig selv i følgende:

• Nyder at tale i telefon og hjælpe kunder.
• Har erfaring fra et tidligere kundeservice-relateret job.
• Let kan sætte dig i kundens sted og forstå deres behov.
• Har et godt humør og en positiv tilgang til dit arbejde.
• Tager ansvar og arbejder selvstændigt.
• Er proaktiv og motiveret for at gøre en forskel.
• Taler og skriver flydende dansk og engelsk.
• Har flair for IT og nemt kan navigere i forskellige systemer.

Vi gennemgår ansøgninger løbende, så send gerne dit CV på engelsk allerede i dag! Du behøver ikke vedlægge en ansøgning, da din ansøgning i sig selv er en tilkendegivelse af din interesse.

Last day of application:

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At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.

Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.

Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.

Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.

Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.

Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.

Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

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Pioneering design to make the everyday extraordinary

Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2025, Fiskars Group’s global net sales were EUR 1.1 billion, and we had approximately 6,600 employees. We have two Business Areas (BA), Vita and Fiskars.

BA Vita offers products in the high-end homeware segment as well as fine branded jewelry. Its desirable brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2025, BA Vita’s reported net sales were EUR 613 million, and it had approximately 5,000 employees.

BA Fiskars offers functional innovations in the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2025, BA Fiskars’ net sales were EUR 522 million, and it had approximately 1,300 employees.

Read more: fiskarsgroup.com