Consumer Outreach Specialist

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week

• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week

• Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

• Onsite: daily onsite requirement based on the essential functions of the job

• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

Purpose of the job

The Consumer Outreach Specialist conducts outreach to both current and potential members, participates in outreach events, assists the Outreach Supervisor in planning outreach activities, supports member retention programs, establishes and maintains community partnerships, and represents Medicaid Business Segment and BCBSAZ programs in the community. Travel is required within the State of Arizona.  (Level 1)

The Consumer Outreach Sr, plans, assist in development, and organize community outreach events and activities.  The Consumer Outreach Lead conducts outreach to both current and potential members, supports member retention programs, establishes and maintains community partnerships, and represents Medicaid Business Segment and BCBSAZ programs in the community. (Level 2)

REQUIRED QUALIFICATIONS

1.       Required Work Experience

·         1 year of experience in outreach, marketing and/or community relations (Level 1)

·         5 years of experience in outreach, marketing and/or health plan (Level 2)

2.       Required Education

·         High School Diploma or GED in general field of study

3.       Required Licenses

·         Valid Arizona Driver License, with an acceptable driving record

4.       Required Certifications

·         N/A

PREFERRED QUALIFICATIONS

1.       Preferred Work Experience

·         5 years of experience in AHCCCS/Medicaid, CHIP, health promotion, community outreach, social services, marketing or related field (Level 2)

2.       Preferred Education

·         N/A

3.       Preferred Licenses

·         N/A

4.       Preferred Certifications

• undefined

ESSENTIAL job functions AND RESPONSIBILITIES

Level 1

• Attend sponsored events
• Schedule meetings with and deliver presentations to community partners to share information and maintain a community presence for Medicaid Business Segment and BCBSAZ programs
• Build relationships with potential referral sources
• Directly engage the community on behalf of Medicaid Business Segment and BCBSAZ programs

Level 2 - SR

• Assist in developing strategies and reports for member retention and new membership
• Inform management of appropriate strategies to maintain/increase membership
• Assist in coordinating sponsored events
• Consults with Medicaid Business Segment and BCBSAZ departments, community service organizations health care providers and other institutions for optimal utilization of health education services and community outreach event and program opportunities.

All levels

• Travel within the State of Arizona as requested to perform job responsibilites
• Identify potential outreach opportunities to inform potential members of Medicaid Business Segment and BCBSAZ benefits and covered services for Medicaid and Medicare
• Schedule and participate in community events to outreach targeted populations for recruitment and/or retention
• Submit weekly/monthly summary outreach reports
• Inform staff about corporate and community relations and marketing campaigns
• Coordinate specific promotional information related to events, meetings, special projects and activities
• Promote Medicaid Business Segment and BCBSAZ brands to targeted communities
• Coordinate material, staff coverage, and activities for all outreach functions
• Maintain professional relationships with community partners and internal business partners
• Build and foster community relationships with potential referral sources
• Each progressive level includes the ability to perform the essential functions of any lower levels.
• Perform all other duties as assigned
• The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements

REQUIRED COMPETENCIES

1.       Required Job Skills (Level 1 and 2)

• Computer experience necessary
• Ability to organize multitask and prioritize work
• Proficient computer skills, Microsoft Office Suite, Word, PowerPoint, Outlook and Excel
• Ability to move fast and/or changing environment and with varying tasks, responsibilities or people
• Effective time management and organizational skills
• Effective interpersonal and communication skills, including presentation skills
• Excellent customer service skills
• Ability to manage multiple tasks and prioritize work to adhere to deadlines and identified time frames
• Ability to lift up to 25 pounds
• Must be able to work weekends and evenings as needed.

2.       Required Professional Competencies

• Knowledge of the local health care community
• Knowledge of Medicaid and Medicare regulations and guidelines
• Ability to speak with people in a professional manner
• Work cooperatively, positively, and collaboratively in an interdisciplinary team and with community partners and members
• Effective verbal and written communication skills
• Self-motivated
• Strong leadership, planning and execution skills
• Ability to think analytically and make independent decisions
• Ability to manage large workload

3.       Required Leadership Experience and Competencies

• N/A

PREFERRED COMPETENCIES

1.       Preferred Job Skills

• Bilingual in English and Spanish

2.       Preferred Professional Competencies

• N/A

3.       Preferred Leadership Experience and Competencies

• N/A

#LI-AHAZ

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona.  For more information on our company, see azblue.com.  If interested in this position, please apply.