Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Designs, develops, installs, configures, and maintains enterprise storage and switch infrastructure systems (e.g. standardized micro-code and firmware levels, etc.), as well as, install third-party software products to ensure reliability in accordance with user needs and technical specifications while meeting defined service level agreements. Recognizes and troubleshoots issues with storage, switch infrastructure, and assigned third-party software executing on vendor specific hardware (International Business Machines (IBM), Hitachi Data Systems (HDS), Brocade, EMC/Dell systems, etc.). Establish and document standards and procedures (including disaster recovery procedures) for management review. Communicates with and provides reporting and technical support to system users and clients.
What Part Will You Play?
- Monitors enterprise storage system, firmware, storage vendor software products, and/or Independent Software Vendor's (ISV) product upgrade packages requiring installation. Leads research of upgrade packages and oversees general reviews of new software products for applicability and impact to enterprise storage systems, vendor software products, and/or third-party software from various ISVs while considering risk of the install as compared to the risk of delay. Recommends to management an accept/reject decision of new product requests along with providing findings and basis for decision. Defines scope, definitions of projects, product configuration, and proposes complex update schedule throughout all environments that best coincides with ongoing projects, other updates, and release schedules to provide necessary testing and certification of each while minimizing risks and meeting Service Level Agreements (SLAs). Lead upgrades as well as other larger, complex projects. Peer reviews work of other Leads or Technical Analysts as well as lower level Storage Administrators. Assumes leadership role for on-call responsibilities. Displays a thorough knowledge of systems in general, beyond assigned areas of expertise. Participates in company and Division training programs.
- Conducts reviews of storage and switch processes to evaluate infrastructure in order to make environments and capacity management decisions that improve performance and/or resolve storage or switch issues. Directs lower level Storage Administrators on resulting changes necessary to update. Builds new storage and switch communication paths when determined through interactions with the client (external and internal) and vendors. Defines strategy and rules.
- Ensures storage infrastructure, to include Network Attached Storage (NAS) and switches are defined efficiently to support all Hosting environments. Sets up new Host per specifications from Hosting teams. Works with internal and external clients regarding storage, NAS, and switch connectivity and response time issues.
- Develops disaster recovery procedures including documentation to support and rebuild distributed systems within defined timeline. Identifies highly complex intricacies in procedures that could impact recovery efforts. Develops requirements to maintain all changes for redundant systems to ensure live backups are always up to date. Leads disaster recovery efforts during testing, training, and actual outages.
- Projects out longer term capacity levels in order to ensure we meet SLAs by meeting with Finance on account growth projections by client. Works with operations to help balance the loads based on direction from Application and Hosting teams. Evaluates missed SLAs for root cause analysis, as needed. Makes recommendations for modifications of infrastructure and/or increased capacity.
What Are We Looking For in This Role?
Minimum Qualifications
- Bachelor's Degree
- Relevant Experience or Degree in: Major in Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree.
- Typically Minimum 6 Years Relevant Exp
- Experience in system administration within a highly available enterprise environment or related experience.
- Typically Minimum 6 Years Relevant Exp
Preferred Qualifications
- Global Payments administration experience in a highly available enterprise environment is strongly preferred OR a minimum of 8 years external experience in system administration within a highly available enterprise environment or related experience.
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept./peer review).
- Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
- Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
- Distributed Systems Knowledge/Skills - UNIX and Windows Servers, NAS, SAN architecture(IBM DS8*/XIV, HDS VSP/VSP G1000, HUSVM, EMC/DELL, etc.), vendor Software Products (e.g. Hitachi Tuning Manager, Dynamic Provisioning, Dynamic Tiering, Tiered Storage Manager, Replication Manager, Command Suite, HSA, IBM Tivoli Productivity Center, Switch Fabric Topology, Enterprise Switch Software (e.g. Brocade Network Advisor, etc.), Command Line Interface(CLI), Hitachi Open Remote Copy Manager(HORCM), etc.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
