CONTENT & COMMUNICATIONS LEAD

Accountabilities:

You will lead content strategy and execution across organizational communications, digital storytelling, fundraising campaigns, and disaster response. Your work will ensure that stories are accurate, engaging, respectful, and aligned with organizational priorities while adapting quickly to emerging needs.

• Communications strategy and messaging: Develop and implement content strategies aligned with organizational priorities and fundraising objectives. Maintain core messaging, talking points, and brand voice guidelines across channels and teams.

• Editorial leadership: Advise communications leadership and program teams on campaign messaging, announcements, and other communications initiatives. Draft key messages and statements as needed for review by communications leadership.

• Content production and operations: Capture, write, edit, and produce stories highlighting programs, milestones, and community impact. Maintain a consistent pipeline of ready-to-use content for social media, email, websites, donor reports, and press materials.

• Content library management: Organize and maintain a searchable, tagged content library using Google Drive and website resources, categorized by program, organizational pillar, geography, and theme.

• Brand and quality standards: Ensure all written and social content meets quality, accuracy, timeliness, authenticity, dignity, and safeguarding standards.

• Blog and long-form storytelling: Plan, write, and edit weekly blog posts and in-depth stories that center community voices and demonstrate program impact. Manage the editorial calendar and maintain a pipeline of publish-ready content.

• Fundraising and donor communications: Contribute content to major initiatives, including annual reports, Giving Tuesday and year-end fundraising campaigns, impact newsletters, and donor stewardship communications.

• Content repurposing: Apply a leverage-and-adapt approach by developing core stories that can be tailored efficiently for multiple channels and audiences.

• Email marketing: Write, build, and distribute weekly newsletters and response emails using ActiveCampaign or similar email marketing platforms. Coordinate email calendars and audience segmentation with Development, monitor performance, and optimize future campaigns.

• Social media management: Develop the social media strategy and manage content calendars across Instagram, Threads, Facebook, LinkedIn, X, YouTube, and TikTok. Adapt copy and formats to each platform and audience.

• Creative coordination: Manage and edit content produced by the visual content creator and multimedia content producer. Edit photos and B-roll footage for social media when needed.

• Community engagement: Monitor social media conversations and engagement, respond to audiences when appropriate, and escalate sensitive or urgent issues to the relevant teams.

• Disaster response communications: Lead content production during disaster activations across blogs, email, websites, and social media. Scale output rapidly to support real-time fundraising, public information, and media needs.

• Field storytelling and coordination: Gather timely information, stories, photographs, and other assets from field teams. Identify and coordinate on-the-ground content creators and package materials for immediate use.

• Ethical storytelling: Share the experiences of survivors, staff, and volunteers with accuracy, sensitivity, and respect, ensuring affected communities are represented with dignity.

• Content creator guidance: Prepare creative briefs and provide practical storytelling and content-capture guidance to field staff, volunteers, and external creatives working in response zones.

• Operational flexibility: Shift into newsroom mode during major disasters, conflict events, or rapid-response activations, including evenings and weekends, while maintaining accuracy and brand consistency.

• Additional responsibilities: Perform other duties as required to support communications and organizational objectives.

Requirements:

The ideal candidate is an experienced multimedia storyteller with excellent writing skills, strong editorial judgment, and the ability to deliver high-quality content under tight deadlines. You should be comfortable balancing planned communications with urgent response needs, working across cultures, and representing vulnerable communities responsibly.

• At least five years of experience in writing, photography, videography, or multimedia storytelling, ideally in nonprofit, humanitarian, or media environments.

• A bachelor's degree in Communications, Journalism, Creative Writing, or a related field is preferred. Equivalent professional experience in storytelling, photography, videography, or content creation will also be considered.

• Demonstrated ability to produce compelling written and visual content under tight deadlines and in challenging environments.

• Experience gathering stories directly from the field and turning them into engaging, human-centered narratives.

• Strong editorial skills, including writing, editing, proofreading, and adapting content for different audiences and platforms.

• Familiarity with WordPress/Gutenberg CMS, ActiveCampaign or similar email service providers, and major social media platforms.

• Practical knowledge of photography, videography, and multimedia editing tools, such as Adobe Photoshop, Lightroom, Premiere Pro, and CapCut or equivalent software.

• Ability to produce, edit, and package visual stories optimized for websites and social media.

• Experience with design and publishing tools such as Canva and Adobe Creative Suite.

• Familiarity with collaboration and productivity tools, including Google Workspace, Slack, Zeck, and Notion.

• Strong organizational skills and the ability to manage multiple priorities while maintaining a consistent content pipeline.

• Adaptability and sound judgment in both structured editorial environments and fast-moving, unpredictable situations.

• Cross-cultural sensitivity, active listening, and the ability to engage respectfully with diverse communities.

• Willingness to work flexible, non-traditional hours, including evenings and weekends, during disaster responses and other urgent activations.

• Willingness to travel up to 25% of the time and, when required by program assignments, live in a communal environment.

• Ability to operate effectively in high-stress conditions, including immediate post-disaster environments.

• A thoughtful approach to AI tools: using them to assist with grammar, structure, ideation, and research while personally drafting content to preserve an authentic, human voice.

Benefits:

• Typical starting salary of $60,000–$68,000 per year, with compensation of up to $71,500 for highly qualified candidates.

• Flexible working hours.

• Unlimited paid time off (PTO).

• Opportunities to travel to program locations and engage directly with the organization's work.

• Travel to and from program locations.

• Medical, dental, and vision insurance for US employees.

• Flexible Spending Account (FSA) for US employees.

• 401(k) retirement plan with a safe harbor employer match for US staff.

• The opportunity to contribute to disaster recovery, community resilience, and initiatives that help children return to school.

• An inclusive work environment that values diversity, equity, inclusion, and social justice.