Content Producer (Hybrid)

Summary: Join our success! We are looking for a content producer who will be responsible for helping to create and maintain educational products from product initiation through to deployment to our members via an Open edX learning management system. The ideal candidate will have an understanding of UX principals, some HTML coding experience, a working knowledge of learning management systems, and an exceptional attention to detail.  An ability to work both independently and as part of a collaborative team is a must.

Description

• Write and develop adult learning content that will be available in multiple platforms and formats, including videos, tutorials, microlearnings, resource guides, and more
• Determine the best way to present ideas and learning concepts in a manner that will engage adult learners and represent Toastmasters educational core competences and educational principals
• Determine areas in which tutorials or additional supporting documentation will improve the learner experience; lead the content production of these materials
• Manage content documentation, determining and implementing processes for developing and recording metadata; lead the creation and implementation of keyword lists to support SEO and internal search
• Serve as a subject matter expert (SME) for other teams in the organization in regards to Toastmasters’ educational content; determine how to best represent Toastmasters educational principals to other parts of the business
• Evaluate success of the LMS as it relates to content building and user experience; provide the Learning Content & Systems Administrator with direction to determine prioritization of system enhancements and the need for IT support for education products
• Work with the Learning Content & Systems Administrator to understand the product review cycle and field update requests in a timely manner
• Based on the review of the Learning Content & Systems Administrator, make updates to various educational content and materials including e-learnings, PDF content, video tutorials, and web pages
• Work collaboratively with Instructional Designers and UX designers in support of content creation
• Work collaboratively with Graphic Designers to help create and shape the look and feel of educational content
• Collaborate with the Learning Content & Systems Administrator to utilize the organization’s LMS to maximize the efficiency and deployment of content, recommending system improvements when necessary
• Work seamlessly across multiple platforms (including the LMS, Articulate, and others as required) to build e-learnings
• Build e-learnings that follow the layout and directive of Instructional Designers
• Understand the capabilities of the Open edX LMS and how those capabilities can support content creation; determine the best way to use the available tools to meet business needs
• Serve on committees and working groups as needed and provide creative solutions to challenges
• Help to build communication plans; take the lead on drafting member communications related to the education program (changes, additions, and other impacts)
• Prepare status reports, meeting presentations, and other documents as needed
• Review and copy edit department materials, as needed
• Support the Learning Programs Team in providing content that is accessible
• Complete additional tasks as assigned by Learning Programs Development Manager

Knowledge and Skills

• Ability to work with a wide range of teams across the organization
• Ability to learn fast and adapt to new and developing content creation software and programs
• Ability to keep up-to-date on developments in the adult education industry
• Exceptional organization skills
• Understanding of e-learning and adult education standards
• Strong analysis and problem-solving skills
• Exceptional attention to detail
• Ability to help develop content that is sensitive to a global audience
• Creative and resourceful
• Outstanding verbal and interpersonal communication skills
• Proficiency in Microsoft Office
• Ability to manage multiple projects with tight deadlines
• Ability to follow project plans and adhere to all deliverables and deadlines
• Knowledge of or willingness to learn e-learning technology such as new LMS platforms and Articulate 360
• Experience in Open edX Learning Management Systems desired but not required
• Strong copy editing skills desired but not required

Requirements

• Bachelor’s degree in Communications, English, Education, or a relevant field, or a minimum of 6 years of relevant experience in adult learning and education