Content Production Specialist

Overview of Position

The is responsible for performing quality assurance (QA) on technical and support content related to consumer technology, including IoT devices, smartphones, computers, smart home products, and home appliances. Acting as the final validation point before publication, this role helps ensure customers receive accurate, relevant, and high-quality content.

This position is primarily focused on Spanish-language content QA and translation support, while also reviewing and publishing English-language content. The ideal candidate combines exceptional writing and proofreading skills with strong attention to detail and a genuine passion for technology.

Working within a global, fully remote team, this role offers the opportunity to influence the customer experience, identify content improvement opportunities, and stay current with emerging consumer technologies.

What makes us different?

• Play a critical role in shaping the content experience delivered to premium customers.
• Work with emerging consumer technologies, including IoT, smart home devices, smartphones, and computers.
• Join a collaborative, multicultural, and fully remote global team.
• Enjoy a high level of ownership and autonomy in managing content quality and publishing decisions.
• Gain exposure to industry trends, new product launches, and evolving technology innovations.

What will be my duties and responsibilities in this job?

• Perform quality assurance reviews of Spanish-language content and provide support for English-language content, including user manuals, troubleshooting articles, how-to guides, videos, and blog content.
• Review content for accuracy, grammar, spelling, formatting, categorization, device associations, and adherence to established style and quality standards.
• Support the translation process from English to Spanish by translating content or reviewing AI-generated translations to ensure quality and accuracy.
• Approve, publish, or reject content within the Content Management System (CMS), providing clear and actionable feedback when revisions are required.
• Identify content gaps, missing device coverage, and opportunities to improve content quality, completeness, and customer experience.
• Stay informed on emerging technology trends, new product releases, and consumer devices to support content strategy and quality efforts.
• Collaborate closely with content creators, curated content analysts, translators, and global QA peers.
• Independently manage QA workflows and priorities while maintaining high standards of quality and timeliness.

What are the requirements needed for this position?

• Fluent in both Spanish and English, with exceptional written and verbal communication skills.
• Strong writing, editing, proofreading, and content quality assurance experience.
• Exceptional attention to detail and a highly analytical mindset.
• Demonstrated interest in technology, such as consumer electronics, IoT devices, smartphones, gaming, computers, applications, or emerging technologies.
• Ability to work independently and effectively in a fully remote environment.
• Strong collaboration skills and the ability to provide constructive feedback to cross-functional teams.
• Experience prioritizing workloads and managing tasks with minimal supervision.

What other skills/experience would be helpful to have?

• Experience in content QA, technical writing, copywriting, localization, translation, or technical support.
• Experience working with Content Management Systems (CMS) or structured content workflows.
• Exposure to device troubleshooting, knowledge base management, or technical documentation.
• Familiarity with AI-assisted translation tools and content review processes.
• Experience or strong personal interest in consumer technology, smart home products, smartphones, computers, gaming, or IoT devices.
• Bachelor's degree preferred but not required with equivalent relevant experience.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. 

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

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