The Continuous Improvement Business Process Specialist II will be responsible for leading business process improvement initiatives while driving ERP system alignment, process standardization, and operational excellence across the ICS organization. In this position, the candidate will engage with all functions and levels of the organization to identify opportunities to optimize business processes, improve ERP utilization, and support strategic system initiatives.
The role serves as a key business partner to Operations, Supply Chain, Customer Service, Finance, Engineering, and Information Systems teams to ensure effective deployment and utilization of SAP and related business systems. Through process optimization, change management, training development, and cross-functional collaboration, this position will help establish standardized best practices, improve user adoption, and support globalization of ERP-enabled business processes.
Successful implementation will improve Nordson's Key Performance Indicators (KPIs) through standardized processes, improved system utilization, reduced process variation, and increased organizational capability in ERP business processes.
Essential Job Duties and Responsibilities
- Develop, train, and coach employees in Continuous Improvement fundamentals and NBS Next principles.
- Compile data, manage databases, ensure data integrity, and drive continuous improvement of business processes and operational performance.
- Lead business process optimization initiatives across functional areas including Operations, Supply Chain, Customer Service, Finance, and Engineering.
- Serve as a business process subject matter expert supporting SAP and ERP process alignment activities.
- Partner with Information Systems and Information Technology teams on ERP deployments, enhancements, upgrades, and continuous improvement initiatives.
- Lead business process mapping activities utilizing value stream mapping, and other Continuous Improvement methodologies.
- Identify opportunities to simplify, standardize, and optimize processes utilizing ERP system capabilities.
- Support globalization and harmonization of ERP business processes across the ICS organization.
- Develop and maintain process documentation, standard work, job aids, and training materials to improve system adoption and user effectiveness.
- Facilitate end-user training and knowledge transfer related to ERP functionality and business process execution.
- Support change management activities associated with business process and system improvements.
- Collaborate with business leaders to identify gaps in ERP utilization and develop sustainable solutions.
- Lead implementation of continuous improvement initiatives that improve Safety, Quality, Delivery, Inventory, Productivity, and Cost (SQDIPC) metrics.
- Maintain project plans supporting strategic business and digital transformation initiatives.
- Support NBS standardization and best-practice deployment across the organization.
- Other duties as assigned.
Education and Experience Requirements
- Bachelor's Degree in Business, Operations Management, Supply Chain, Information Systems, Engineering, or related field preferred; equivalent experience may be considered.
- 3-7 years of experience in Continuous Improvement, Business Process Management, ERP Systems, Operations Excellence, or related disciplines.
- Demonstrated experience working within SAP.
- Experience leading business process improvement and standardization initiatives.
- Experience supporting ERP implementations, upgrades, or business transformation projects.
- Experience facilitating process mapping and business process redesign activities.
- Strong understanding of cross-functional business processes including operations, supply chain, customer service, planning, procurement, and finance.
- Change/project management experience preferred..
- Experience developing and delivering business process training preferred.
Preferred Skills and Abilities
- Strong SAP and ERP functional knowledge with demonstrated ability to optimize business processes.
- Advanced understanding of transactional process flows and cross-functional ERP integration.
- Strong business process analysis and process mapping capabilities.
- Proven ability to identify process inefficiencies and implement sustainable improvements.
- Ability to partner effectively with IS/IT teams to support system deployments and enhancements.
- Experience creating and delivering effective end-user training and knowledge transfer programs.
- Excellent facilitation, communication, and stakeholder management skills.
- Strong change management and organizational development capabilities.
- Ability to manage multiple priorities and projects simultaneously.
- Strong analytical and problem-solving skills.
- Self-starter with strong organizational and project management skills.
- Proficiency with SAP, Microsoft Office Suite, SharePoint, Visio, and project management tools.
- Ability to influence cross-functional teams without direct authority.
Working Conditions and Physical Demands
Office and manufacturing environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required
Estimated 20% Domestic and International
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