Position Summary
Project Management professionals lead and coordinate the end-to-end Order-to-Cash process for customer projects. The role ensures that customer orders are executed accurately, delivered on time, invoiced correctly, and converted to cash efficiently while maintaining strong customer communication and cross-functional alignment.
Key Responsibilities
- Own project execution from order receipt through delivery, invoicing, payment collection, and project closeout.
- Review customer purchase orders, contractual requirements, commercial terms, milestones, and delivery commitments.
- Develop and maintain project plans, schedules, risk registers, action logs, and milestone trackers.
- Coordinate with Sales, Engineering, Supply Chain, Manufacturing, Quality, Logistics, Finance, and Service teams to ensure on-time execution.
- Monitor order status, production progress, material availability, shipment readiness, and customer documentation requirements.
- Ensure timely creation of invoices aligned with contractual milestones, shipment terms, and customer acceptance criteria.
- Track accounts receivable, payment due dates, deductions, disputes, credit holds, and overdue balances.
- Partner with Finance and Collections teams to resolve invoicing or payment issues and improve cash conversion.
- Manage project changes, including scope, schedule, cost, and commercial impacts; maintain appropriate approvals and documentation.
- Provide regular internal and customer-facing project updates, including risks, recovery actions, and forecasted completion dates.
- Maintain accurate data in ERP, project-management, and reporting systems.
- Identify process gaps and lead continuous-improvement initiatives to reduce order cycle time, improve on-time delivery, and strengthen working-capital performance.
- Ensure compliance with company policies, contractual obligations, export controls, quality requirements, and applicable safety standards.
Required Qualifications
- Bachelor’s degree in engineering, Business, or a related field.
- Typically, 10+ years of experience in project management, order management, commercial operations, or Order-to-Cash functions.
- Demonstrated experience managing complex customer orders, contractual milestones, invoicing, and cash collection activities.
- Working knowledge of ERP systems, preferably SAP, or similar platforms.
- Strong understanding of Order-to-Cash processes, including order entry, fulfillment, shipping, invoicing, receivables, and collections.
- Excellent stakeholder-management, communication, organization, and problem-solving skills.
- Advanced proficiency with Excel and reporting tools; experience with Power BI is an advantage.
Preferred Qualifications
- Experience in engineered products, manufacturing, industrial equipment, or project-based business environments.
- Familiarity with Incoterms, letters of credit, export documentation, and international trade processes.
- Experience working with global customers and cross-functional teams across multiple regions.
Key Competencies
- Customer focus and commercial acumen
- Ownership and accountability
- Planning, prioritization, and execution discipline
- Financial and cash-flow awareness
- Risk management and issue resolution
- Cross-functional collaboration
- Data-driven decision-making
- Continuous improvement mindset
Performance Measures
- On-time order fulfillment and delivery performance
- Milestone achievement and project schedule adherence
- Invoice accuracy and timeliness
- Order backlog aging and dispute-resolution cycle time
- Customer satisfaction and project closeout quality
