Contract Maintenance Manager

Position Type: Independent Contractor (1099)
Compensation: Hourly Rate $45 an hour

Position Overview

The Contract Maintenance Manager is responsible for executing maintenance and repair work across a portfolio of Pacaso luxury homes. Operating as an independent contractor on behalf of Pacaso, this role serves as an extension of our Asset Management team, ensuring homes are maintained to Pacaso's luxury standards and consistently ready for owner stays.

This is a hands-on, hourly contract position focused on delivering high-quality repairs, responding quickly to maintenance needs, and providing a professional, seamless experience for Pacaso owners.

Contract Maintenance Managers represent Pacaso while performing assigned services and are expected to uphold the same standards of quality, professionalism, communication, and attention to detail as Pacaso's internal Maintenance Managers.

Key Responsibilities

Maintenance Execution & Repairs

• Complete assigned maintenance work orders across a portfolio of Pacaso homes.
• Perform general handyman repairs, troubleshooting, and preventative maintenance.
• Diagnose and address common issues involving plumbing, electrical, HVAC basics, appliances, fixtures, and smart home technology.
• Identify repairs requiring specialized or licensed vendors and communicate recommendations to the Asset Management team.
• Complete work efficiently, safely, and correctly the first time, following Pacaso Home Standards.

Work Order Management & Communication

• Coordinate with Pacaso's Operations Manager of Maintenance and Asset Managers on scheduling, priorities, and work assignments.
• Respond promptly to urgent maintenance requests, including issues impacting active owner stays.
• Provide timely updates on repair status, estimated completion times, and any additional work required.
• Document completed work, including labor hours, materials used, photos, and repair details, in Pacaso's work order system or other documentation tools. 
• Communicate professionally with owners, vendors, and Pacaso team members while representing the company.

Home Readiness & Quality Standards

• Ensure maintenance work supports a safe, functional, and luxury-level home experience.
• Identify potential maintenance concerns and proactively recommend repairs or preventative measures.
• Maintain a high standard of workmanship, cleanliness, and attention to detail when working inside Pacaso homes.
• Protect home finishes, furnishings, and equipment while performing repairs.
• Support Asset Managers in maintaining consistent property standards across the portfolio.

Hourly Billing & Documentation

• Accurately track and submit hours worked against assigned maintenance work orders.
• Document materials purchased and expenses incurred in accordance with Pacaso's contractor billing procedures.
• Provide complete and timely documentation to support accurate property-level billing.
• Obtain approval before performing work outside the agreed scope or incurring additional expenses, as required.

Qualifications

• 5+ years of experience in residential maintenance, handyman services, or property repairs.
• Strong troubleshooting and repair skills across residential home systems.
• Experience working in luxury residential properties, vacation homes, or high-end property management preferred.
• Ability to work independently, manage assigned work efficiently, and deliver consistent quality.
• Strong attention to detail and pride in workmanship.
• Excellent communication skills and professionalism when interacting with owners and Pacaso team members.
• Comfortable using mobile technology, work order systems, and digital documentation tools.
• Reliable transportation and appropriate tools to perform general maintenance services.
• Ability to provide proof of insurance and any applicable licenses or certifications required for the services performed.

Contractor Engagement Details

• Engagement Type: Independent Contractor (1099); not a full-time Pacaso employee.
• Compensation: Agreed-upon hourly rate for authorized maintenance services.
• Work Availability: Assignments based on property maintenance needs, contractor availability, and agreed service expectations.
• Scheduling: Work coordinated with Pacaso's Operations Manager of Maintenance and Asset Management team.
• Service Standards: Contractors are expected to represent Pacaso professionally and follow applicable home care, safety, communication, and documentation standards.
• Payment: Based on approved hours worked and submitted invoices, in accordance with the contractor agreement.
• Tools & Equipment: Contractors are generally responsible for providing their own standard tools and equipment unless otherwise agreed.
• Employment Benefits: This engagement does not include Pacaso employee benefits, paid time off, or other employee compensation programs.