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Santiago, Región Metropolitana de Santiago, Chile
Hybrid
As a Contractor Operations and Payroll Specialist you will play a critical role in making sure every contractor who works with APPLY is contracted correctly, paid accurately and on time, and receives an experience held to the same standard as our employees. Reporting to the Payroll Manager, you will own the end-to-end payroll cycle for our contractor population: individual contractors and contractors engaged through third-party agencies. This is a great opportunity for someone who is experienced in Accounts Payable, contracts administration, and payroll processing and is ready to develop an integral specialization for APPLY’s business.
Contractor Onboarding
Generate and issue contractor agreements for individual contractors and third-party agency contractors, collaborating with legal counsel, PMO and our contractor management vendor when necessary
Manage amendments, renewals, extensions and terminations, keeping contract records current and audit-ready.
Collect and validate onboarding documentation and maintain contractor records in Deel and HiBob.
Coach contractors through onboarding processes and tasks to be work-ready on time.
Payment Management
Partner with our PMO and Finance teams to make sure contractor timesheets are recorded accurately and on time; validate hours against contracts, rates and approvals.
Translate approved contractor hours into accurate invoices and resolve variances before payment.
Prepare, review and release contractor payments on schedule, across currencies and payment methods.
Investigate payment inquiries and process adjustments, off-cycle payments and corrections to resolve payments discrepancies.
Manage contractor payment funding across legal entities, forecasting cash needs ahead of each pay run.
Prepare journal entries for contractors on the month-end close schedule.
Identify and implement improvements to contractor workflows, reducing manual effort and error across contracting, timesheets, invoicing and funding.
Communications & Support
Serve as the primary point of contact for contractors and agency partners on invoices and payment questions.
Respond to inquiries and escalations with accuracy, empathy and discretion, and escalate complex or sensitive cases appropriately.
Maintain up-to-date process guides and FAQs so contractors and project managers know their responsibilities and deadlines.
3+ years of experience in payroll, accounts payable, contractor management with a multi-country workforce.
Hands-on experience generating contracts and managing the contractor lifecycle.
Strong understanding of timesheet-to-invoice-to-payment workflows.
Working knowledge of journal entries, accruals, intercompany and multi-entity accounting, and month-end close; comfortable partnering with Finance on reconciliations.
Advanced spreadsheet skills (VLOOKUPs, Pivot Tables, etc.), preferably Google Sheets, with the ability to reconcile large data sets accurately.
Fluent spoken and written English, with excellent communication skills and the ability to explain contracts, deadlines and payment issues clearly.
High attention to detail and a compliance and audit mindset, with the discretion to handle confidential banking, tax and compensation data.
A high-ownership, proactive mindset, with the curiosity to improve processes and adopt new tools.
Nice to Have
Experience with Deel, HiBob or comparable global contractor platforms.
Experience in a professional services, agency or consulting environment with a large contractor population.
Experience paying across currencies and jurisdictions, and a working awareness of contractor classification and compliance risks.
Hands-on experience using generative AI tools (such as Claude) to build or improve workflows, reporting or process documentation.
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