Title: Contracts and Customer Data Coordinator
Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.
Position Summary:
Responsible for managing contracts, customer master data, and compliance processes across North and Latin America. Acts as a coordinator between legal, contract management, and global customer data teams while supporting distributor network initiatives and cross-functional projects. Ensures accurate documentation, process adherence, and alignment with company policies, ethics, and business objectives.
Key Accountabilities:
- Ensure sales contracts and frame agreements are updated and valid
- Maintain the internal contract database
- Updated and maintain customer master data in SAP
- Regional liaison to the network legal team
- Regional support for the contract management team
- Regional representative on the global customer master team
- Ensure contractual documents (or relevant information) are communicated and retained as required
- Create, develop and comply with local work instructions
- Maintain training material
- Engage in strategic campaigns and initiatives to manage Distributor Network in North and Latin America
- Participate in cross-functional projects with Network(Strategy), Marketing, Finance and Technical Teams
- Prepare presentations for Senior Leadership
- Support and execute project work assigned to the Network & Distribution Team
- Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
- Adhere to company and professional ethics governing the handling of confidential information and the observation of confidentiality
- Maintain professional relationships with company employees, clients and customers, both internal and external
- Represent the company professionally in all interactions both internally and externally
- Promote a compliance culture in area of responsibility, and live the letter and the spirit of the Rolls Royce Code Of Conduct.
Basic Requirements:
- Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
- Bachelor's degree in Business or Sales and 3 years of experience in supply chain, distribution management, project management, service operations; or 7 years of experience in related fields
Preferred Qualifications:
- Strong knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for contract processing, and evaluation of customer satisfaction
- Previous experience using analytical, organizational, and administrative skills to identify and solve problems
- Previous experience in Project Management fields
Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.
At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.
Customer Account Management
23 Jun 2026; 00:06
$80,432 - $130,702-Annually
Novi, MI
Benefits
Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.
