Contracts Manager (Operations)

Your Impact

As Contracts Manager (Operations) based in our JHB campus, you will report to the Senior Contracts Manager - Operations and work closely with various teams and leadership, making your mark in a number of ways: 

• Oversee and manage outsourced services and contracts within Property Operations in Malaysia, primarily in Johor. 

• Provide leadership, commercial guidance and expert advice to support the Data Centre Operations teams in commercial and contract matters. 
• Collaborate and build strong relationships with internal and external stakeholders to ensure smooth contract administration and contribute to the operational excellence of our data centres. 

Your Day to Day  

• Lead the development, review and administration of complex commercial contracts across Malaysia, engaging with stakeholders at all levels of the business. 

• Support and contribute to tender processes, including the review of scope of works, tender evaluations, commercial assessments and recommendations. 

• Manage all aspects of contract administration including payment claims, variations, invoices, time-related claims, dispute resolution and contractual compliance. 

• Coordinate and support vendor management activities such as performance management, quarterly and monthly business reviews, performance metrics, KPI monitoring and compliance. 

• Participate in negotiations and key contract reviews with major partners across Malaysia and APME, and ensure smooth delivery and implementation of agreed contract changes.  

• Provide commercial and contractual support and advice to respective Data Centre Operations teams across AirTrunk data centres in Malaysia, ensuring risks and opportunities are effectively managed. 

• Oversee mobilisation of resource contracts across multiple sites, ensuring smooth transition and operational readiness.  

• Manage multiple concurrent initiatives, including operational readiness activities for new capacity deployments and supporting capital improvement projects. 

• Drive cost management, forecasting and reporting across all active contracts and operational services. 

• Develop and enhance contract management frameworks, tools and processes to improve governance, efficiency and business outcomes. 

• Support innovation and digital transformation initiatives aimed at improving productivity, operational effectiveness  and deliver cost efficiencies. 

• Support and collaborate with Property Operations teams and provide support across regions where AirTrunk operates, as required. 

• Travel to data centre sites domestically and internationally may be required, to support business and operational requirements. 

What You'll Bring

• Tertiary degree qualifications in Engineering, Quantity Surveying, Facilities Management, Construction Management, Business or a relevant discipline, or equivalent commercial experience. 

• Minimum 8 years’ of relevant work experience in contracts, commercial management, procurement, or a related discipline within construction, engineering, facilities management, property management or equivalent industry. 

• Strong knowledge and understanding of contract administration, contract law and commercial risk management.  

• Demonstrated experience managing multiple vendors and service providers, including contract preparation, negotiation, administration, performance management and dispute resolution. 

• Good communication, negotiation, stakeholder engagement and contract drafting skills. 

• Strong leadership and problem-solving capabilities, with the ability to influence and guide multi-disciplinary teams and contractors to deliver high-quality outcomes. 

• Proven ability to build trusted business partnerships and align commercial outcomes with broader organisational objectives. 
• Proficiency with Microsoft Office Suite and exposure to online collaboration platforms. 
• Experience within the data centre, facilities management, critical infrastructure, or property operations sectors. 

• Exposure to multi-jurisdictional contracts and regional operations across Malaysia, APAC, or international markets. 

• Experience supporting operational environments with a strong focus on service delivery, vendor performance, and continuous improvement.