This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support & Maintenance Engineer (L2/L3) based in United States.
As a Support & Maintenance Engineer, you will help ensure the availability, reliability, and performance of enterprise batch processing environments. You will provide L2/L3 production support for BMC Control-M, managing scheduling, monitoring, troubleshooting, and workflow automation across distributed and mainframe platforms. The role combines hands-on technical administration with incident management, root cause analysis, and continuous improvement. You will work closely with application, infrastructure, database, and business teams in a 24x7 support environment. Your expertise will help keep business-critical workloads, file transfers, and automated processes running smoothly. This is a fully remote opportunity suited to an experienced support professional with strong Control-M and enterprise operations expertise.
Accountabilities:
- Provide L2/L3 production support for BMC Control-M workload automation and scheduling environments.
- Monitor daily batch operations, scheduled jobs, overnight processing cycles, and business-critical workloads to ensure timely completion.
- Investigate and resolve job failures, scheduling issues, workflow interruptions, and other production incidents while meeting SLA commitments.
- Perform root cause analysis and implement preventive actions to improve reliability and reduce recurring incidents.
- Create, modify, schedule, and maintain Control-M jobs, folders, workflows, calendars, scheduling tables, conditions, resources, alerts, and notifications.
- Manage Control-M agents, user access, security roles, operational controls, upgrades, patches, and maintenance activities.
- Handle job reruns, restarts, recovery procedures, failure management, and high-volume batch processing environments.
- Coordinate with application, database, infrastructure, and business teams during incidents and critical production events.
- Support scheduling-related changes, application releases, production deployments, CAB reviews, and end-to-end workflow validation.
- Identify opportunities for automation, workload optimization, proactive monitoring, and improved alerting.
- Develop reusable scheduling standards, operational best practices, and recommendations that reduce risk and improve service reliability.
- Maintain runbooks, SOPs, knowledge articles, job dependency documentation, escalation procedures, and recovery instructions.
- Support audit and compliance requirements while following ITIL practices for Incident, Problem, Change, and Release Management.
- Participate in on-call and critical production support activities within a 24x7 operating environment.
Requirements:
- 5+ years of hands-on experience with BMC Control-M Workload Automation, including Control-M Enterprise Manager, Server, Agents, SMART Folders, calendars, scheduling criteria, conditions, resources, alerts, notifications, and workload monitoring.
- 5+ years of experience in application support and enterprise production environments, with strong knowledge of batch processing, workload automation, and job scheduling.
- 3+ years of hands-on Control-M administration and support experience.
- Hands-on experience with Linux/Unix administration and Windows Server environments.
- Strong scripting experience with Bash or KornShell and PowerShell; Python experience is preferred.
- Working knowledge of Oracle, SQL Server, and PostgreSQL, including basic SQL troubleshooting and query execution.
- Experience with Managed File Transfer, SFTP/FTP, batch interfaces, and automated data-processing workflows.
- Familiarity with monitoring and service-management tools such as Control-M Monitoring, Splunk, Dynatrace, AppDynamics, and ServiceNow.
- Experience working in 24x7 support operations and handling critical incidents under pressure.
- Familiarity with ITIL processes and service management practices.
- Strong analytical, troubleshooting, communication, documentation, and stakeholder-management skills.
- Ability to collaborate effectively with distributed and global teams while managing competing priorities.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is preferred.
- BMC Control-M certification is preferred.
- Experience with Azure or AWS, DevOps, CI/CD pipelines, and integrations with ERP, ETL, data warehouse, or business applications is advantageous.
- Experience in healthcare, retail, banking, insurance, or manufacturing environments is a plus.
Benefits:
- Fully remote work arrangement.
- Opportunity to support enterprise-scale production and workload automation environments.
- Exposure to BMC Control-M, cloud platforms, monitoring technologies, databases, scripting, and enterprise integrations.
- Opportunity to contribute to automation, operational optimization, and continuous improvement initiatives.
- Collaboration with application, infrastructure, database, and business teams across a global environment.
- Specific salary, healthcare, retirement, paid time off, and other benefits were not specified in the source job description.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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