Control Monitoring & Testing Manager

Job Description Summary 

Insurance, Pensions & Investments (IP&I) is on a journey of disrupting the Insurance and Pensions market through creating new digital and market leading propositions. Our business needs to change to ensure we remain relevant for our customers today and tomorrow in an increasingly competitive, volatile and digitally led environment. 

Do you want to play a huge role within this change and transformation? Do you want to help build a function that will provide a First-Class Controls service to accelerate transformation safely? Are you able to build a new team to drive a data and technology led approach to proactive monitoring and controls testing? 

If so, then this role is a great opportunity to be at the heart of supporting IP&I’s transformation; where you’ll have the opportunity to truly transform the way we approach Controls management in LBG! 

 
Job Description 

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office. Although the role will generally work to IST, the nature of the services provided to IP&I means that the successful candidate may be required to work outside of IST on occasion. 

About this Opportunity 

The role will be critical in building a modern data/technology led approach to assist IP&I’s business areas to proactively monitor and assure their control environment and enable proactive self-identification of potential control issues. This will include root cause analysis activity across a range of potential risk events and identifying the areas IP&I need to improve to protect our customers and reduce operational losses. 

Furthermore, the role will include driving forward a programme of control testing to proactively assure the design and operational performance of controls across IP&I. This is with an aim of driving increased self-identification of issues within the 1st line of defence. 

We are looking for individuals who can be innovative, technologically adept and take a data-led approach to control assessment, driving towards a more predictive approach to potential control issue identification and factoring this into high-quality reporting with actionable insights. 

What you'll be doing! 

• Part of a high performing Control Testing and Monitoring team to drive excellence in providing a Control Service to IP&I. 

• Deliver against agreed customer, business and strategic outcomes. 

• Analyses and assesses control environment effectiveness using a wide range of testing and monitoring techniques and identifies potential impacts on the business. 

• Assists the development of the first line control management centre of excellence that supports safe growth and enables high quality customer service. 

• Supports the implementation of the control strategy to monitor and test the design and operating effectiveness of the control environment across e2e business processes. 

• Organises and prepares documentation, while also gathering and summarising data and information, to produce high quality testing and monitoring outcomes. This will include high quality insightful reporting for IP&I stakeholders. 

• Leads on the root cause analysis and identification management of actions on operational risk events and breaches. Identifies issues and then suggests and implements improvements to control environment with guidance from senior colleagues. 

• On occasion, you may be asked to support other Controls Office services that LTC provide to IP&I based on business demand 

What you'll need 

• Good understanding of controls and their practical implementation across relevant financial services disciplines and risk types. 

• Knowledge and experience of the approaches taken to manage non-financial/financial risk and a good technical understanding of business processes. 

• Strong understanding and practical application of control testing and monitoring activities, with some experience of delivering control design and optimisation. 

• Good technical understanding with the ability to support a proactive data and technology led approach to control monitoring. 

• Good technical understanding of risk and control data and how this is managed in a GRC (Governance, Risk, Compliance) system. 

• Takes responsibility for growing their skills and capabilities with support from senior colleagues. Coaches team members others in area of expertise to drive an uplift in skills and risk and control culture throughout IP&I. 

• Provides input into the development of both short- and medium-term control strategies. 

• Makes good and timely decisions that keeps IP&I moving forward. For example, ensures that people’s decisions comply with policies and standards. Integrates analysis, experience, and other inputs to make effective decisions. 

• Builds partnerships and works collaboratively with others to meet shared objectives. For example, encourages colleagues to work together as a team, and make sure they get recognition for doing so. 

What we’re looking for: 

• Risk & Control Management: Strong risk management, governance and compliance knowledge. 

• Data and Technology: skills and experience with utilising technology solutions and organisational data to build data led control monitoring solutions. 

• Change/Transformation: experience of transforming and changing businesses, with a particular focus on control testing and monitoring. 

• Stakeholder management: excellent interpersonal and presentational skills, both upwards to director level and downwards.  

About working for Lloyds Technology Centre  

Our new technology centre in Hyderabad will be home to highly skilled technology and data specialists who will be driving our transformation and delivering great outcomes for Lloyds Banking Group’s customers. Our office is situated in a sought-after location that features easy transport links and excellent facilities, all aimed at enabling you to achieve a great work-life balance. 

Working with us means being part of our aspirational and transformative journey of redefining the fintech landscape, while building an organisation that welcomes all. We’re committed to providing an exceptional employee experience through our policies, practices, and development opportunities to support you in achieving your potential.